Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant
Ilaria Alberti

Ilaria Alberti

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Energetic Ice cream server/waitress with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.

Enthusiastic Horse Trainer offering years of experience training and habit-breaking techniques. Adept at health management and race preparation.

Overview

6
6
years of professional experience

Work History

Restaurant Waitress

Ondina
Marina Di Ravenna
07.2022 - 09.2022
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.

Bar Waitress

Tequila Sunrise
Marina Di Ravenna
06.2022 - 09.2022
  • Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
  • Performed opening and closing duties within bar area according to schedule.
  • Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
  • Took drink and food orders, detailed new menu items and specials, and recommended add-ons.

Ice Cream Server

Creme De La Creme
Castel San Pietro Terme
03.2021 - 07.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.

Check-in Agent

Aviation Services
Bologna
03.2018 - 02.2022
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Worked flexible hours; night, weekend, and holiday shifts.

Horse Groom

Sam Smith Reining Horses
Marietta
10.2017 - 02.2018
  • Followed specific food and water schedules for different animal species.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
  • Prepared horses for riding, competitions and shows to condition animals to perform at best.
  • Checked horses for wellness issues to report problems or treat minor ailments and injuries.

Education

Tourism

I.I.S Bartolomeo Scappi
Castel San Pietro Terme
07.2017

Skills

  • Restaurant Operation
  • Team Player
  • Cool Under Pressure
  • Dining Room Cleaning and Upkeep
  • Warm and Friendly
  • Credit and Debt Card Processing
  • Animal Training
  • Animal Grooming
  • Competition Preparation

Timeline

Restaurant Waitress

Ondina
07.2022 - 09.2022

Bar Waitress

Tequila Sunrise
06.2022 - 09.2022

Ice Cream Server

Creme De La Creme
03.2021 - 07.2022

Check-in Agent

Aviation Services
03.2018 - 02.2022

Horse Groom

Sam Smith Reining Horses
10.2017 - 02.2018

Tourism

I.I.S Bartolomeo Scappi

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Ilaria Alberti