ILARIA AMATO
Executive Assistant To The CEO
Milano
Summary
Experienced in providing administrative and organizational support in fast-paced corporate environments. Skilled in managing schedules, coordinating meetings, and handling confidential information with discretion. Seeking a transition to a dynamic and fast-paced field to leverage transferable skills. Extensive experience in managing executive schedules, travel arrangements, and correspondence. Strong organizational and multitasking abilities to ensure efficient workflow and support executive decision-making. Demonstrates professionalism in maintaining confidentiality and managing sensitive information.
Overview
7
7
years of professional experience
35
35
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
Executive Assistant to the Chairman and CEO
Crazy Pizza
09.2023 - Current
- Reduced expense report errors significantly through diligent review resulting in fewer discrepancies.
- Prepared comprehensive meeting agendas enabling productive discussions that led to actionable outcomes.
- Assisted in talent acquisition process through candidate sourcing, interview coordination, reference checks to ensure top-tier hires.
- Expedited decision making for the Chairman and CEO by researching relevant information, preparing reports, and presenting findings concisely.
Administrative Officer
Crazy Pizza Milano
09.2022 - 09.2023
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Guest Relation Manager
Sumosan Twiga
02.2018 - 08.2020
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Developed and implemented guest relations policies, ensuring a consistent high-quality experience for all visitors.
- Fostered a culture of exceptional customer service within the Guest Relations department through ongoing coaching and development opportunities for team members.
- Motivated and rewarded employees to improve engagement.
Hostess
Coya Restaurant
09.2017 - 12.2018
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Science - Political Scienze And International Relationship
Università Degli Studi Niccolò Cusano
Rome, Italy 04.2001 - 05.2020
High School Diploma -
Istituto Linguistico Pascasino
Marsala, Italy 04.2001 - 05.2017
Skills
Administrative support
Executive support
Office management
Calendar management
Schedule management
Mail management
Schedule & calendar planning
Meeting planning
Certification
Excellent Communication Skills
Personal Information
Date of Birth: 06/14/96
Timeline
Executive Assistant to the Chairman and CEO
Crazy Pizza
09.2023 - Current
Administrative Officer
Crazy Pizza Milano
09.2022 - 09.2023
Guest Relation Manager
Sumosan Twiga
02.2018 - 08.2020
Hostess
Coya Restaurant
09.2017 - 12.2018
Bachelor of Science - Political Scienze And International Relationship
Università Degli Studi Niccolò Cusano
04.2001 - 05.2020
High School Diploma -
Istituto Linguistico Pascasino
04.2001 - 05.2017
Excellent Communication Skills
Strategic Planning
Experiences in social media platforms such as Facebook, Instagram and Google
Keen attention to the details
Intermediate ability with Adobe Creative Suite
Comfortable working with a team and independently in a fast paced environment
Dealing with complaints and found the right solutions
Guest relations manager/ Receptionist
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