ILARIA BAIOCCHI
savignano sul rubicone
Summary
In possess of a valid working holiday visa to work in Canada.
Adaptable and motivated professional with experience in customer service, food service, and library operations. Skilled in teamwork, problem-solving, and maintaining high standards of service. With a background in Sociology and a strong ability to learn quickly, I am eager to explore new career opportunities beyond my previous roles. Open to dynamic and challenging positions where I can apply my analytical thinking, interpersonal skills, and dedication to continuous growth.
Overview
5
5
years of professional experience
Work History
Ice cream maker /server
Puro e Bio
Gambettola
09.2023 - Current
- Enhanced customer satisfaction by providing exceptional service
- Managed inventory, ensuring availability of necessary ingredients
- Maintained cleanliness and organisation of ice cream making equipment
Library school internship
Biblioteca comunale di San Mauro Pascoli
San Mauro Pascoli
05.2023 - 07.2023
- Collaborated with team members to ensure excellent customer service experience
- Handled costumer inquiries, providing timely and accurate responses
- Resolved customer complaints, fostering positive store environment
Ice Cream Server
Cremeria Pascoli
San Mauro Mare
07.2022 - 08.2022
- Maintained cleanliness and organization of serving seating areas
- Collaborated with team members to ensure excellent customer service experience
- Handled costumer inquiries, providing timely and accurate responses
- Resolved customer complaints, fostering positive store environment
Ice Cream Server
Cremeria Pascoli
San Mauro Mare
07.2021 - 08.2021
- Opened and closed ice cream shop according to established guidelines
- Adapted quickly to new menu items and service processes
- Maintained cleanliness and organization of serving and seating areas
- Checked dining space for spills, discarded items and customers needs
Bartender
Hotel Morigi
Gatteo Mare
08.2020 - 08.2020
- Kept bar organized and clean during busy hours
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Prepared alcoholic beverages promptly according to recipes or customer specifications
- Prepared hot beverages such as coffee, tea and cappuccinos according to company recipes
Education
Bachelor of Arts (B.A.) - Sociology
Alma Mater Studiorum
FORLI', ITALY12.2023
Skills
- Greeting customers
- Teamwork
- Patience and empathy
- Punctuality
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Elementary (A2)
Timeline
Ice cream maker /server
Puro e Bio
09.2023 - Current
Library school internship
Biblioteca comunale di San Mauro Pascoli
05.2023 - 07.2023
Ice Cream Server
Cremeria Pascoli
07.2022 - 08.2022
Ice Cream Server
Cremeria Pascoli
07.2021 - 08.2021
Bartender
Hotel Morigi
08.2020 - 08.2020
Bachelor of Arts (B.A.) - Sociology
Alma Mater Studiorum