Ilaria Costa
Rome
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
10
10
years of professional experience
Work History
Office manager
Telecom Youtility Center SRL
11.2017 - Current
• Call center operator, customer service InBound
• Explain procedures for solving line problems
• Back Office management
• Employee management, work organization, e-mail management of company members, office supervision
Customer Service Out Bound
Eni Plenitude
01.2016 - 09.2017
- Customer service for gas and electricity utilities
- Complaint handling and contract activation
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
Promoter
Unicef
01.2015 - 01.2016
• Promotion of charitable acts
• Charity documentation management
• Public Contact
• Registration of master data
Education
High School Graduation -
Livia Bottardi, Technical Institute For Tourism
Rome, Italy01.2015
Skills
- Teamwork
- Team attitude
- Group collaboration
- Empathy
- Active listening
- Microsoft Office (Word, Excel, PowerPoint)
- Social Networks
- Adaptability and flexibility
- Customer service
- Office management
Personal Information
- Date of Birth: 01/13/95
- Gender: Female
- Nationality: Italian
- Driving License Class D
Consent
I authorize the processing of my personal data present in the CV in accordance with art. 13 d. lgs. 30 giugno 2003 n. 196 - 'Codice in materia di protezione dei dati personali' and art. 13 GDPR 679/16 - 'Regolamento europeo sulla protezione dei dati personali'.
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Office manager
Telecom Youtility Center SRL
11.2017 - Current
Customer Service Out Bound
Eni Plenitude
01.2016 - 09.2017
Promoter
Unicef
01.2015 - 01.2016
High School Graduation -
Livia Bottardi, Technical Institute For Tourism
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