Ilaria De Monte
Moruzzo
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Positive, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Hotel Receptionist
Grand Hotel Playa
08.2021 - Current
- Maintain a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provide exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhance guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborate with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Take enquiries in person, on the phone and via email.
- Process new bookings via Ericsoft System, ensuring accurate data capture.
Front Desk Receptionist
Electrolux Professional
07.2017 - 08.2021
- Assist the clients by making sure to give a warm welcome and providing them with information about the company.
- Welcome clients, employees and colleagues, also coming from abroad.
- Manage various people flows by directing them to the right Conference Room.
- Schedule, coordinate and confirm meeting rooms for clients and managers,
- Manage and sort out incoming phone calls by addressing them to the right and / more suitable colleague.
- Ensure the supplies of information material for any meeting or showroom.
- Enhance security by monitoring visitor access and issuing badges according to company protocols.
- Be able to use the appropriate IT tools.
- Extra duty: cooperate with the senior marketing manager by taking part on implementing the operative side of the firm's website using marketing IT tools such as Wordpress.
Corporate Elite Receptionist
Office Concierge
08.2016 - 06.2017
- As a member of the Elite Team, I have been trained to work in numerous financial companies in the City of London.
- Main clients I worked for: Swiss Re, Google, Jefferies, Fox Williams, Kirkland & Ellis, Cushman & Wakefield, Aspect Capital.
- Manage the front desk of the office, answering the phone promptly and directing incoming phone calls to correct offices.
- Be the main point of contact and support for clients.
- Schedule Conference rooms, reservations, and catering equipment.
Receptionist & Events Co-Organizer
Marriott International
07.2014 - 08.2016
- Schedule services for individuals and large groups using the reservations software system.
- Update the reservations/cancellations list throughout the day.
- Inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
- Oversee transaction payment process for event services and be responsible for preparing all the events documentation and coordinate the sales team to achieve the department financial goals.
- Ensure that the events have a seamless turnover from sales to service and back to sales.
Salon Coordinator
The Stress Exchange
08.2013 - 07.2014
- Supervise a total of 20 employees, ensuring a high level of professionalism.
- Responsible for employee scheduling and all other related personal and confidential issues.
- Develop customized sales incentives for clients using creative marketing tactics.
- Develop new sales strategies under the supervision of the owner to general sales.
Restaurant Receptionist
Corrigan's Mayfair
02.2012 - 07.2013
- Welcome and greet visitors, answer phone calls, ensuring accurate messages were taken and calls dealt with professionalism.
- Book rooms and manage the meeting room suite.
- Assist the management of contracts and contractors on site specific to Reception related requirements, such as catering, plants and products.
- Ensure accurate door access control for joiners & leavers plus issuing and tracking temporary, permanent and lost passes.
- Process invoices including entertainment expense submissions for catering, business cards and other ad-hoc expenses.
Education
Qualification of Certified Dog Trainer -
Enci
Udine, Italy02.2017
High School Diploma in Foreign Languages - Foreign Languages And Literatures
Liceo Linguistico, C.Percoto
Udine, Italy01.2008
Skills
- Hotel Software Knowledge
- Front Desk Management
- Customer Service
- Inter-cultural skills
- Capable of conveying complex information concisely
- Problem Solving
- Organizational Skills
- Adaptability
- Hospitality manner
Languages
Italian
Fluent
English
Fluent
German
Basic
Phonenumber
+39 347 772 5910
Personal Information
Date of Birth: 12/07/1989
Timeline
Hotel Receptionist
Grand Hotel Playa
08.2021 - Current
Front Desk Receptionist
Electrolux Professional
07.2017 - 08.2021
Corporate Elite Receptionist
Office Concierge
08.2016 - 06.2017
Receptionist & Events Co-Organizer
Marriott International
07.2014 - 08.2016
Salon Coordinator
The Stress Exchange
08.2013 - 07.2014
Restaurant Receptionist
Corrigan's Mayfair
02.2012 - 07.2013
Qualification of Certified Dog Trainer -
Enci
High School Diploma in Foreign Languages - Foreign Languages And Literatures
Liceo Linguistico, C.Percoto
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