Ilaria De Pascali
Milano
Summary
Cabin crew professional with proven track record in delivering high standards of passenger service and safety. Extensive experience in managing in-flight operations while fostering collaborative team environment. Renowned for adaptability and reliability, ensuring seamless service even in dynamic situations, with highlighted skills in communication and problem-solving.
Experienced with passenger service and safety protocols, ensuring seamless flight experience. Utilizes effective communication and conflict resolution skills to address passenger needs and enhance satisfaction. Track record of maintaining composure and efficiency in dynamic environments, contributing to overall team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Easyjet
06.2017 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
Cabin Crew Member
Norwegian Air Shuttle
05.2016 - 05.2017
- Company overview: Norwegian airline.
- Handled operations for medium haul flights.
Cabin Crew Economy and Business Class
Etihad Airways
11.2014 - 04.2016
- Company overview: National airline of UAE
- Served business class passengers, enhancing customer service skills.
Restaurant Hostess
Gold Dolce & Gabbana
10.2012 - 11.2014
- Company Overview: Restaurant, caffetteria and cocktail bar.
- Coordinated reservations and managed guest lists seamlessly.
- Organized small restaurant events.
Cabin Crew Member Long Haul Flights
Alitalia CAI
07.2012 - 09.2012
- Company overview: Italian airline.
- Ensured passenger safety and comfort during extended routes of long haul.
Restaurant Hostess
Gold Dolce & Gabbana
11.2011 - 06.2012
- Company Overview: Restaurant, caffetteria and cocktail bar.
- Coordinated reservations and managed guest lists seamlessly.
- Organized small restaurant events.
Security Assistant
ICS Protective Services
09.2011 - 09.2011
- Company Overview: American agency of security.
- Cooperating with the security agency during the stay of Sultan of Bahrein in Milan who needed female figures to assist all the female family members.
Cabin Crew Member
Alitalia CAI
03.2011 - 06.2011
- Company Overview: Italian airline.
Cabin Crew Member
Alitalia CAI
07.2010 - 10.2010
- Company Overview: Italian airline.
Cabin Crew Member
Airone Spa
01.2010 - 04.2010
- Company overview: Italian airlines of short and medium haul flights.
Cabin Crew Member
Airone Spa
06.2008 - 06.2009
- Company Overview: Italian airline of short and medium haul flights.
Education
High School Diploma - Languages
Liceo Linguistico “E.Palumbo”
01.2004
Skills
- Excellent customer service
- Handling conflicts or issues within the team, offering solutions and maintaining team morale
- Ability to communicate clearly in stressful situations, ensuring the team is informed and coordinated
- Quick thinking and decision-making especially during difficult situations
- Managing time effectively, balancing multiple responsibilities and ensuring flights run of schedules
- Being empathetic to the needs of both passengers and crew members
- Remaining calm and composed under pressure or in high-stress situations
Certification
- CCA (Cabin Crew Attestation)
- DELF Scolaire Niveau 1 (A1 A2), 26/05/03, Associazione culturale Italo-Francese “Alliance Française” of Lecce, Italy
Personal Information
- Date of Birth: 01/12/85
- Nationality: Italian
Data Processing Consent
True
Timeline
Cabin Crew Member
Easyjet
06.2017 - Current
Cabin Crew Member
Norwegian Air Shuttle
05.2016 - 05.2017
Cabin Crew Economy and Business Class
Etihad Airways
11.2014 - 04.2016
Restaurant Hostess
Gold Dolce & Gabbana
10.2012 - 11.2014
Cabin Crew Member Long Haul Flights
Alitalia CAI
07.2012 - 09.2012
Restaurant Hostess
Gold Dolce & Gabbana
11.2011 - 06.2012
Security Assistant
ICS Protective Services
09.2011 - 09.2011
Cabin Crew Member
Alitalia CAI
03.2011 - 06.2011
Cabin Crew Member
Alitalia CAI
07.2010 - 10.2010
Cabin Crew Member
Airone Spa
01.2010 - 04.2010
Cabin Crew Member
Airone Spa
06.2008 - 06.2009
High School Diploma - Languages
Liceo Linguistico “E.Palumbo”
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