Ilaria Lorusso

Creating events on various digital platforms, admin and logistics, artists interaction and public relation, acquiring content for social media, managing daily operations, ensuring compliance with company procedures and applicable regulations, assigning tasks and responsibilities to team members, searching for additional staff in promotion and ticket sales, event’s videos content production.

Coordination of the entire event, event production, backstage management, artists coordination and public relations, executing artistic performances in adherence to planned schedules, coordinating with the various departments involved, artists’logistical wants and needs during and after the event, liaise with security and other event staff, event’s videos content production, required event health and safety measures.

General and regular clothing sale advisor tasks, customer service, cash handling, payments at the cashdesk, selling and upselling, product knowledge, etc.

Walking tours promotion and face to face in street marketing, selling and upselling, explaining to potential clients detailed information about various available tours, Spanish and English used spoken languages, meeting point coordination, reservations coordination and management, tracking sales and tourist’s feedback, social media business management.

Customer reception and reservation management. Communication with the waitstaff to ensure impeccable and timely service. Monitoring guests’ needs to ensure their satisfaction throughout their visit. Managing assigned tasks independently, thanks to the skills developed. Carrying out tasks with attention to detail and ensuring accuracy in execution. Organizing work and optimizing time management to reduce inefficiencies. Quickly proposing solutions to unexpected issues and workplace challenges. Welcoming guests and managing reservations in the restaurant. Coordinating internal spaces to optimize customer flow and improve efficiency.

Guest welcoming and general food and beverage management. Reservation management, communication with dining room staff to ensure impeccable and timely service, executing all tasks with precision and attention to details in order to ensure guest needs and satisfaction throughout their visit, providing rapid solutions to unexpected issues and complaints, coordinating internal spaces to optimize customer flow and improve efficiency by organizing in advance the planned work and optimizing time.

Additional work experience in the tourism, hospitality, and catering sectors in Italy and Scotland, including roles as Restaurant Hostess, Hotel Receptionist, Waitress, and Bartender in restaurants, hotels, and reception venues. Four summer seasons during adolescence in Milano Marittima and Cattolica in four-star hotels.