Ilaria Orrico
Summary
Experienced Systems Manager knowledgeable about planning, implementing and maintaining business information systems. Strong technical acumen, project management skills and attention to detail. Desiring a challenging new role with a progressive organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Production Systems Manager
DNV
10.2022 - Current
- Wrote strategic business plans outlining need for departmental information technology resources.
- Coordinated secure system access of users to various department systems and platforms.
- Communicated with third party providers and business channel partners to maintain strong commercial alliances.
- Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
- Led cross-functional teams in the successful completion of high-impact IT projects on time and within budget constraints.
- Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
- Implemented monitoring tools to proactively identify potential issues before they escalated into larger problems, minimizing disruptions to daily operations.
- Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
- Streamlined IT processes by implementing efficient systems management strategies, resulting in reduced downtime and increased productivity.
- Provided remote troubleshooting and support for users.
- Drafted change management policies to streamline introductions of new software and systems.
- Established best practices for systems management by creating detailed documentation and training materials for fellow team members.
- Provided responsive technical support to colleagues experiencing system issues, troubleshooting problems and implementing solutions in a timely manner.
- Managed system updates and patches, maintaining a stable and secure environment for end-users across the organization.
- Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to endusers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Production Tools Specialist
DNV
01.2020 - 09.2022
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Divisional Production Tool Supervisor
DNV
01.2015 - 01.2020
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Ensured timely completion of projects by closely monitoring progress and adjusting resources as needed.
- Streamlined communication channels within the team to ensure timely responses to any issues or concerns regarding tools or equipment.
Regional Super User Europe & Global Trainer
DNV
01.2012 - 12.2014
- Communicated with sales team to maintain firm grasp of training requirements.
- Developed and implemented successful onboarding program.
- Designed and delivered web-based, self-directed learning materials.
- Trained and mentored new personnel hired to fulfill various roles.
- Enhanced employee performance by developing and implementing comprehensive global training programs.
- Provided coaching and mentoring to employees.
- Developed an effective train-the-trainer program that empowered local subject matter experts to deliver courses in their regions.
- Created unique materials to support training programs.
- Collaborated with cross-functional teams to identify skill gaps and develop targeted training initiatives.
Inspection & Expediting Coordinator
Germanischer Lloyd Industrial Services Italia
07.2006 - 12.2011
- Sourcing field personnel (Inspectors and Expeditors)
- Liaising with clients / vendors to arrange visits and tracking ongoing requirements
- Processing detailed work instructions and issuing associated documentation to inspectors
- Setting up and maintaining up to date the administrative information in GL production data base
- Receiving and reviewing all reports for accuracy and completeness and issuing the same to clients
Office Assistant
Germanischer Lloyd Industrial Services Italia
01.2006 - 06.2006
- Responsible for the day-to-day Communications, Electronic File Management, Paper Filing, supporting the Coordinators with the daily Operations, supporting the Finance Team with the Daily Operations
- Handling of Daily Communications with Customers/Suppliers
- Preparation of Quotations
- Opening of new Orders
- Filing documents in electronic/paper archive
- Payments Checks and Reminders
Intern
GBA Engineering & Construction
06.2004 - 08.2004
- Sorted and organized files, spreadsheets, and reports.
- Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
Education
High School Diploma -
I.T.C. “M. L. King”
Muggiò (MB), Italy07.2005
Skills
- Project Leadership
- Product Development
- Remote Support
- Software Development
- Capacity Planning
- User Support
- Scope Definition
- Budget Control
- Requirements Analysis
- Information Security Policies
- Training documentation
- Project Coordination
- Incident Management
Certification
- Internal Quality Auditor AICQ SICEV (March 2020)
- Introduction to ISO 9001:2015
- DELF (Diplôme d'Etudes en Langue Française)
- First Certificate in English (Cambridge University)
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Tools
- MS Office (incl. Word, Excel, Powerpoint, Planner, Forms, Sway, etc)
- Salesforce
- Oracle
- HP ALM
- Azure DevOps
- Jira
- SynergiLife
- TrackStar Learn
Timeline
Production Systems Manager
DNV
10.2022 - Current
Production Tools Specialist
DNV
01.2020 - 09.2022
Divisional Production Tool Supervisor
DNV
01.2015 - 01.2020
Regional Super User Europe & Global Trainer
DNV
01.2012 - 12.2014
Inspection & Expediting Coordinator
Germanischer Lloyd Industrial Services Italia
07.2006 - 12.2011
Office Assistant
Germanischer Lloyd Industrial Services Italia
01.2006 - 06.2006
Intern
GBA Engineering & Construction
06.2004 - 08.2004
High School Diploma -
I.T.C. “M. L. King”
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