Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Ilaria Secci

Ilaria Secci

Quartu Sant'Elena,CA

Summary

Reliable, cheerful, and highly motivated receptionist with strong communication skills and a passion for customer service in both tourism and sports environments.

With several years of experience in front office roles, I am confident in welcoming and assisting guests in a professional and friendly manner.

I am seeking an opportunity in an international resort to grow professionally, contribute actively and enhance the guest experience.

I speak English (B2) and thrive in multicultural environments

Overview

10
10
years of professional experience

Work History

Receptionist

New University S.S.D.a.R.L.
07.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Developed active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Use of Canva as a Social Media tool for reels, post and stories.
  • Organized social-impact sports event with the local municipality.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Receptionist

Studio Frau Pilates E Scuola Danza "Balletto Mediterraneo"
10.2022 - 05.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Management of promotional social media content.
  • Support during dance shows and events

Receptionist

Hotel Poetto, Baia Dei Delfini S.r.l.
04.2015 - 06.2017
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
  • Utilized strong communication skills to effectively relay important information between staff members and management teams.
  • Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Liceo Classico G. Brotzu
Quartu Sant'Elena, Italy

Skills

  • Organization skills
  • Time management
  • Verbal and written communication
  • Customer/Client relations
  • Greeting and seating clients
  • Front desk operations
  • Positive and professional
  • Calm demeanor
  • Customer service
  • Attention to detail
  • Punctual and reliable
  • Courteous and professional

Languages

English
Upper intermediate (B2)
Portuguese
Beginner (A1)

Timeline

Receptionist

New University S.S.D.a.R.L.
07.2023 - Current

Receptionist

Studio Frau Pilates E Scuola Danza "Balletto Mediterraneo"
10.2022 - 05.2023

Receptionist

Hotel Poetto, Baia Dei Delfini S.r.l.
04.2015 - 06.2017

High School Diploma -

Liceo Classico G. Brotzu
Ilaria Secci