Ilaria Secci
Quartu Sant'Elena,CA
Summary
Reliable, cheerful, and highly motivated receptionist with strong communication skills and a passion for customer service in both tourism and sports environments.
With several years of experience in front office roles, I am confident in welcoming and assisting guests in a professional and friendly manner.
I am seeking an opportunity in an international resort to grow professionally, contribute actively and enhance the guest experience.
I speak English (B2) and thrive in multicultural environments
Overview
10
10
years of professional experience
Work History
Receptionist
New University S.S.D.a.R.L.
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Developed active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Use of Canva as a Social Media tool for reels, post and stories.
- Organized social-impact sports event with the local municipality.
- Kept reception area clean and neat to give visitors positive first impression.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Receptionist
Studio Frau Pilates E Scuola Danza "Balletto Mediterraneo"
10.2022 - 05.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Management of promotional social media content.
- Support during dance shows and events
Receptionist
Hotel Poetto, Baia Dei Delfini S.r.l.
04.2015 - 06.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Liceo Classico G. Brotzu
Quartu Sant'Elena, ItalySkills
- Organization skills
- Time management
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- Front desk operations
- Positive and professional
- Calm demeanor
- Customer service
- Attention to detail
- Punctual and reliable
- Courteous and professional
Languages
English
Upper intermediate (B2)
Portuguese
Beginner (A1)
Timeline
Receptionist
New University S.S.D.a.R.L.
07.2023 - Current
Receptionist
Studio Frau Pilates E Scuola Danza "Balletto Mediterraneo"
10.2022 - 05.2023
Receptionist
Hotel Poetto, Baia Dei Delfini S.r.l.
04.2015 - 06.2017
High School Diploma -
Liceo Classico G. Brotzu