Reliable, cheerful, and highly motivated receptionist with strong communication skills and a passion for customer service in both tourism and sports environments.
With several years of experience in front office roles, I am confident in welcoming and assisting guests in a professional and friendly manner.
I am seeking an opportunity in an international resort to grow professionally, contribute actively and enhance the guest experience.
I speak English (B2) and thrive in multicultural environments
Overview
10
10
years of professional experience
Work History
Receptionist
New University S.S.D.a.R.L.
07.2023 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Helped maintain office security by monitoring visitor access and issuing badges.
Developed active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Use of Canva as a Social Media tool for reels, post and stories.
Organized social-impact sports event with the local municipality.
Kept reception area clean and neat to give visitors positive first impression.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Receptionist
Studio Frau Pilates E Scuola Danza "Balletto Mediterraneo"
10.2022 - 05.2023
Confirmed appointments, communicated with clients, and updated client records.
Handled cash transactions and maintained sales and payments records accurately.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Management of promotional social media content.
Support during dance shows and events
Receptionist
Hotel Poetto, Baia Dei Delfini S.r.l.
04.2015 - 06.2017
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Collected room deposits, fees, and payments.
Confirmed relevant guest information and payment methods to prevent fraud.
Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
Utilized strong communication skills to effectively relay important information between staff members and management teams.
Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
Completed late check-ins and directed guests to rooms and facilities.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Liceo Classico G. Brotzu
Quartu Sant'Elena, Italy
Skills
Organization skills
Time management
Verbal and written communication
Customer/Client relations
Greeting and seating clients
Front desk operations
Positive and professional
Calm demeanor
Customer service
Attention to detail
Punctual and reliable
Courteous and professional
Languages
English
Upper intermediate (B2)
Portuguese
Beginner (A1)
Timeline
Receptionist
New University S.S.D.a.R.L.
07.2023 - Current
Receptionist
Studio Frau Pilates E Scuola Danza "Balletto Mediterraneo"
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