Ilarya Partipilo

Cash Operations Management

• Executed opening/closing procedures with daily fund reconciliation
• Processed financial transactions via POS systems and cash registers, demonstrating proficiency in sales/return codes
• Handled cash operations with precision, ensuring accurate transactions and correct change distribution

Customer Service & Logistics

• Provided proactive customer assistance, guiding purchases and resolving inquiries/returns
• Managed inventory and front-end operations:
  Organized and restocked merchandise in aisles, optimizing display spaces
  Maintained checkout area cleanliness and supplies, upholding hygiene and organizational standards

Customer and Data Management

• Conducted customer needs analysis through active listening and personalized request handling
• Maintained and updated customer data on dedicated platforms (LinkForm), ensuring accuracy and regulatory compliance

Sales and Customer Retention

• Processed orders and registration procedures using advanced Phoenix management system
• Delivered persuasive communications to promote corporate campaigns, increasing customer adoption rates

Technical Skills

• Proficient in management software (Phoenix, LinkForm) for order tracking and CRM operations
• Skilled in sales techniques and customer care strategies to enhance client satisfaction

Customer and Data Management Sales and Customer Retention Technical Skills

• Analyzed customer needs through active listening and tailored request handling.
• Input and updated data on dedicated platforms (LinkForm), ensuring accuracy and regulatory compliance.
• Processed orders and registration procedures using the Phoenix management system.
• Delivered persuasive communication to promote company campaigns, boosting customer adoption rates.
• Proficient in management software (Phoenix, LinkForm) for order tracking and CRM.
• Knowledge of sales techniques and customer care strategies to enhance client satisfaction.