Ilenia Carletto
Nichelino
Summary
Experienced in various areas within the tourism industry, ready to embark on a new chapter to grow professionally and diversify skills. Flexible and reliable worker known for proactive nature and ability to work independently and organized, effortlessly completing assigned tasks. Adept at managing schedules and resolving issues efficiently.
Transitioning from busy office environment where skills in multitasking and customer service were developed. Seeking to leverage these abilities in new field to contribute positively and ensure smooth operations.
Overview
6
6
years of professional experience
Work History
Front Office Agent
Lingotto Hotels S.r.l.
Turin, Italy
01.2022 - Current
- Supported event management across DoubleTree by Hilton Turin Lingotto and NH Torino Lingotto Congress during internship in Groups office.
- Oversee the processing of accommodations requested by phone or web.
- Managed check-ins and check-outs.
- Managed daily reporting for two hotels, including administrative tasks.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Conducted regular audits on reservation records to maintain data accuracy and avoid overbooking situations.
- Acted as a liaison between various departments within the hotel, facilitating smooth overall operations for optimal guest satisfaction.
Au Pair
.
Exeter, Regno Unito
01.2020 - 07.2020
- Developed advanced English language skills while living in a foreign country.
- Significantly improved scheduling and prioritization capabilities.
Biennale College - Stage
La Biennale di Venezia
Venezia
04.2019 - 07.2019
- Supported various organizational tasks for the Art Biennale events.
- Contributed to the planning of a large event, enhancing autonomous organizational abilities.
- Increased art gallery visitor engagement by implementing interactive displays and informative exhibit labels.
- Provided essential support during exhibition installations, ensuring timely completion of gallery setups.
Library Assistant
Biblioteca Civica
Venezia
09.2018 - 05.2019
- Managed and organized library materials.
- Maintained high levels of organization and meticulousness.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
Education
Higher Technical Diploma - Incoming Event Manager
Fondazione ITS Turismo e Attività Culturali Piemonte
Torino07.2022
Bachelor Of Arts - Art History
Università Ca' Foscari
Venezia07.2019
High School Diploma - Classics
Liceo Classico Silvio Pellico
Cuneo07.2015
Skills
- Skilled in Web Browsing and Email
- Proficient in Microsoft Applications
- Administrative skills
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Further Information
I authorize the processing of personal data present in the CV according to the Regulation of the European Parliament 679/2016.
Timeline
Front Office Agent
Lingotto Hotels S.r.l.
01.2022 - Current
Au Pair
.
01.2020 - 07.2020
Biennale College - Stage
La Biennale di Venezia
04.2019 - 07.2019
Library Assistant
Biblioteca Civica
09.2018 - 05.2019
Higher Technical Diploma - Incoming Event Manager
Fondazione ITS Turismo e Attività Culturali Piemonte
Bachelor Of Arts - Art History
Università Ca' Foscari
High School Diploma - Classics
Liceo Classico Silvio Pellico