Ilenia Frasca
Summary
Professional and well-organized receptionist proficient in check-in and check-out procedures. Strong multitasking, planning, and excellent communication skills. I consider myself punctual and highly customer-oriented. Recently graduated in Tourism Technician, I have solid theoretical foundations, problem-solving aptitude, and strong competencies.
Overview
1
1
Certification
Work History
Receptionist
Hotel Meininger
04.2023 - 05.2023
- Processing scheduled check-outs for the day and preparing the relevant documentation.
- Verifying reservations and special requests.
- Handling any issues reported by the customer promptly and proactively.
- Assessing customer satisfaction with services provided and efficiently managing any complaints.
- Upselling additional services during check-in and throughout guests' stays.
- Monitoring the proper cleanliness of furnishings and work areas.
- Gathering information on parking, transportation reservations, and various services for clients.
- Conducting check-in procedures.
- Confirming reservations by verifying personal data and payment information.
Education
High School Diploma -
Luigi Einaudi
Rome, Italy07.2024
Skills
- Organization skills
- Time Management
- Customer/Client relations
- Scheduling
- Professional Demeanor
- Check-in/out procedures
- Document management
- Teamwork
- Use of booking apps
- Punctuality
- Courtesy and availability
- Problem-Solving
Certification
B2, Cambridge Institute
Languages
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Timeline
Receptionist
Hotel Meininger
04.2023 - 05.2023
High School Diploma -
Luigi Einaudi
B2, Cambridge Institute
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