Ilina Angelova

• Performs case processing for serious adverse events, serious and non-serious adverse drug reactions, and other medically- related project information, such as adverse events of special interest, clinical endpoints and medical information inquiries, literature surveillance, and data retrievals from safety database.
• Responsible for safety reporting or safety reporting intelligence activities on assigned projects, working in customer focused approach and audit and inspection ready mindset. Perform or Supervise periodic reconciliation of adverse event and quality complaint cases within required deadlines.

• Coding Adverse Events in accordance to the applicable standard dictionary. Perform or supervise quality complaint activities for assigned projects, including monitoring of returning samples for quality compliant and applicable tracking.

• Quality Control of activity as applicable. Completed necessary reports and documentation on time and to specifications.

• Provided education and training on best practices in patient safety to staff members across various departments.
• Update Follow up intake forms as applicable. Redact source documents as per regional requirement. Comply with local intake regulations and adhere to the controlled documents to perform the day to day tasks, as applicable.

• Retrieved medical data for physicians and patients.
• Served as subject matter expert on specific therapeutic areas, offering guidance and insight when required by team members or external parties.
• Collaborated with pharmacovigilance teams to ensure seamless reporting of adverse events related to company products.
• Developed comprehensive medical information materials for distribution to external stakeholders, such as healthcare professionals and patients.
• Improved overall customer satisfaction by promptly addressing inquiries from patients, caregivers, and healthcare providers.
• Provided training sessions for new hires, enhancing their understanding of departmental workflows and best practices.
• Providing data to reply medical information matters (from health care professionals and consumers) in reference to pharmaceutical products. Assisted investigator to complete follow-up treatment of subjects

• Provided medical information to customers by researching and responding to verbal and written medical inquiries.

• Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Assisted physicians with patient education efforts, providing resources and support as needed.
• Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Recognized trends within territory and industry to create proactive plans.
• Improved product knowledge for team members through regular training sessions and workshops.

• Enhanced physician relationships by conducting informative product presentations and addressing their concerns.
• Worked closely with marketing team members on developing creative collateral materials that effectively communicated unique value propositions of each product offering.
• Boosted sales of assigned pharmaceutical products through effective territory management and strategic planning.
• Collaborated with cross-functional teams to achieve sales targets and improve overall business performance.

• Enhanced physician relationships by conducting informative product presentations and addressing their concerns.
• Worked closely with marketing team members on developing creative collateral materials that effectively communicated the unique value propositions of each product offering.
• Boosted sales of assigned pharmaceutical products through effective territory management and strategic planning.

• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
• Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
• Recommended OTC devices or medication options to help mitigate individual symptoms.
• Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.