Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Imad Khattab

Imad Khattab

Piacenza

Summary

Customer Service Representative providing excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Parcel Sorting Officer

Amazon
11.2024 - Current
  • Collaborated with team members to optimize the overall parcel sorting operations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Delivery Rider

Pizzeria Scrocchia
07.2023 - 12.2024
  • Expedited deliveries to meet customer deadlines and requirements.
  • Streamlined order processing by verifying details with dispatchers before initiating deliveries.
  • Assisted in training new delivery riders by sharing best practices and offering support when needed.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Calibration Tv

Unieuro
06.2024 - 07.2024

Picking Packer

Burberry
01.2024 - 02.2024
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.

Rider

Food Racers
08.2022 - 08.2022
  • Built strong relationships with customers by providing friendly service and attentively addressing concerns or inquiries.
  • Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.

Education

B2 Attestation -

Wall Street English
02.2024

High School Diploma -

Istituto Turistico Economico "G.D.Romagnosi"
07.2022

Skills

  • Team Collaboration
  • Highly motivated person
  • Adept at dealing with problems
  • Emergency Care
  • Passion for travelling and meeting new people
  • Customer Service

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
French
Intermediate (B1)
Arabic
Advanced (C1)

Certification

Wall Street certifications B2

Timeline

Parcel Sorting Officer

Amazon
11.2024 - Current

Calibration Tv

Unieuro
06.2024 - 07.2024

Picking Packer

Burberry
01.2024 - 02.2024

Delivery Rider

Pizzeria Scrocchia
07.2023 - 12.2024

Rider

Food Racers
08.2022 - 08.2022

High School Diploma -

Istituto Turistico Economico "G.D.Romagnosi"

B2 Attestation -

Wall Street English
Imad Khattab