I Made Dwi Tama Putra
Jimbaran
Summary
Proficient housekeeping expert with years of experience in land and vessel accommodations. Demonstrated success in enhancing guest satisfaction through superior service and meticulous attention to detail. Focused on delivering enjoyable and memorable vacation experiences for all guests.
Overview
22
22
years of professional experience
Work History
Stateroom Attendant
Viking Cruise Line
02.2016 - Current
- Maintained cleanliness and organization of guest staterooms to enhance overall guest experience.
- Conducted thorough inspections of staterooms to ensure adherence to quality standards.
- Responded promptly to guest requests, ensuring satisfaction and timely service delivery.
Housekeeping and Laundry Supervisor
The Sintesa Jimbaran
06.2015 - 01.2016
- Supervised daily laundry operations to ensure quality standards and timely service delivery.
- Trained staff on equipment usage, safety protocols, and efficient workflow practices.
- Monitored inventory levels of cleaning supplies and linens to facilitate operational efficiency.
- Implemented process improvements that enhanced turnaround times for laundry services.
- Oversaw daily housekeeping operations, ensuring compliance with cleanliness standards and protocols.
- Developed efficient workflows to optimize team productivity and service quality.
- Conducted regular inspections to maintain high standards of cleanliness and guest satisfaction.
- Resolved guest complaints promptly, fostering a positive relationship between staff and clientele.
- Increased employee performance through effective supervision and training.
GRMP/Room Attendant
The Mulia, Mulia Resort and Villas
03.2013 - 06.2015
- Ensured cleanliness of guest rooms to enhance overall guest satisfaction.
- Maintained inventory of cleaning supplies, reporting shortages promptly for efficient operations.
- Trained new staff on cleaning protocols and safety standards, fostering a knowledgeable team environment.
Assistant Stateroom Steward
Carnival Cruise Lines
04.2006 - 10.2012
- Delivered exceptional guest service through effective communication and attention to detail together with Stateroom Stewards.
- Maintained cleanliness and organization in assigned areas, ensuring compliance with safety standards.
Housekeeping Department
Kuta Paradiso Hotel
05.2005 - 08.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Laundry Attendant
Discovery Kartika Plaza
07.2003 - 01.2005
- Operated commercial laundry equipment to ensure efficient fabric care and processing.
- Maintained cleanliness and organization of laundry area to uphold safety standards.
- Sorted, washed, dried, and folded linens and garments with attention to detail.
- Inspected finished products for quality assurance before distribution to departments.
Room Attendant
Ananda Resort and Spa
01.2004 - 07.2004
- Maintained cleanliness and organization of guest rooms to ensure a welcoming environment.
- Executed detailed housekeeping tasks, enhancing guest satisfaction through attention to detail.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Trained new staff on operational procedures and quality standards for room preparation.
Practical Training in Housekeeping Department
Bali Hyatt Hotel and Resort
10.2003 - 01.2004
Education
English Course - undefined
IEC Denpasar
DenpasarHotel Cruise Training - undefined
Hotel Cruise Training International (HCTI)
Denpasar01.2004
Senior High School - undefined
SMUN 1 Tabanan
01.2003
Skills
Customer service focus
Timeline
Stateroom Attendant
Viking Cruise Line
02.2016 - Current
Housekeeping and Laundry Supervisor
The Sintesa Jimbaran
06.2015 - 01.2016
GRMP/Room Attendant
The Mulia, Mulia Resort and Villas
03.2013 - 06.2015
Assistant Stateroom Steward
Carnival Cruise Lines
04.2006 - 10.2012
Housekeeping Department
Kuta Paradiso Hotel
05.2005 - 08.2005
Room Attendant
Ananda Resort and Spa
01.2004 - 07.2004
Practical Training in Housekeeping Department
Bali Hyatt Hotel and Resort
10.2003 - 01.2004
Laundry Attendant
Discovery Kartika Plaza
07.2003 - 01.2005
English Course - undefined
IEC Denpasar
Hotel Cruise Training - undefined
Hotel Cruise Training International (HCTI)
Senior High School - undefined
SMUN 1 Tabanan