Iman El Hachadi
Milan
Summary
Dynamic and results-driven professional with extensive experience in customer-facing roles, notably as a Sales Associate at Yamamay. Excelled in enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Demonstrated proficiency in time management and teamwork, significantly contributing to a positive and goal-oriented work environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Yamamay
02.2024 - 09.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Assistant
Lush
01.2025 - 04.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Primark
10.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Receptionist
Fast Hotel Linate
01.2022 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Turism -
Istituto Tecnico Turistico Pier Paolo Pasolini
Milan06.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
Languages
Arabic
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
French
Intermediate (B1)
English
Advanced (C1)
Timeline
Sales Assistant
Lush
01.2025 - 04.2025
Sales Associate
Yamamay
02.2024 - 09.2025
Cashier
Primark
10.2023 - 05.2024
Receptionist
Fast Hotel Linate
01.2022 - 03.2022
Turism -
Istituto Tecnico Turistico Pier Paolo Pasolini
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