Ina Vulpe
Ardea, Rome
Summary
Nationality: Moldovan
Second nationality: Romanian
Date of birth: July 27th 1996
Energetic, multilingual and people-oriented Flight Attendant with dynamic customer service skills during domestic and international travel. Record of success in maintaining safe cabin environments, accurate inventories and clean cabin spaces. Ability to work and perform well under pressure, a highly professional attitude and well-developed time management skills. Equipped with first aid and medical emergency skills to respond to inflight emergencies and security concerns.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Wizz Air
11.2021 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended pre-flight briefings to discuss flight details, verified adequate food supplies, assisted in cleaning between flights.
- Used excellent customer service skills in addressing passengers' needs regarding flight and helped small children, elderly and disabled people.
- Adapted to schedule changes, flight delays, disruptions.
Sales Assistant
Lush Italia SRL
12.2016 - 09.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Arts - Languages And Cultures For Linguistic Mediation
Università Degli Studi Roma Tre
Rome, Italy10.2020
High School Diploma -
Vittorio Gassman High School
Rome, Italy07.2016
Skills
- Personalized customer service
- Cabin maintenance and use
- Pre and post flight checks
- Aircraft equipment handling
- Emergency care and procedures
- Airbus A320 & 321
- Problem solving
Languages
Italian
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Russian
Intermediate (B1)
French
Elementary (A2)
Certification
Cabin crew attestation EASA
Additional Information
- Driving license category B
- I authorize the processing of personal data present in the CV pursuant to Legislative Decree .Lgs. 101/2018 and of the GDPR (EU Regulation 2016/679).
Timeline
Flight Attendant
Wizz Air
11.2021 - Current
Sales Assistant
Lush Italia SRL
12.2016 - 09.2021
Bachelor of Arts - Languages And Cultures For Linguistic Mediation
Università Degli Studi Roma Tre
High School Diploma -
Vittorio Gassman High School
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