Summary
Overview
Work history
Education
Skills
Languages
Certification
Other Experiences (extra)
Timeline
Generic
Ines Boumesbah

Ines Boumesbah

Milano,MI

Summary

Back Office and Logistics Specialist with experience in managing the end-to-end ecommerce order cycle for luxury fashion brands. Skilled in order & stock management, shipment monitoring, payment handling, claim management, and import-export operations. Detail-oriented with strong focus on accuracy, deadlines, and process optimization. Holder of a degree in International Sciences and European Institutions, combining analytical, linguistic, and organizational skills with problem-solving ability and teamwork attitude.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Customer Consultant

TFOUR Heroes S.R.L.
Milano, MI
03.2022 - 09.2022
  • Managed international customers (Italian and French) in the luxury fashion sector.
  • Provided pre- and post-sales support via phone, email, and social channels.
  • Resolved order-related issues, managed claims, and proposed alternative solutions.
  • Analyzed critical issues and supported customer experience improvements.

Back Office and Logistics Specialist

The Level Group
Milano, MI
09.2022 - ad oggi
  • Managed high-volume orders for international brands, including stock checks, cancellations, and reassignments.
  • Monitored inbound/outbound warehouse flows and shipments, with daily KPI analysis.
  • Handled payments and blocked payments, including fraud prevention activities using Navision, Postman, and payment portals.
  • Evaluated quality claims and managed refunds/credits.
  • Coordinated import/export documentation (HS codes, TSCA, etc.) to ensure customs compliance.
  • Communicated with couriers and suppliers to resolve operational issues and optimize logistics processes.
  • Supervised inventory and packaging material to ensure operational continuity.
  • Monitored parcel flows within the warehouse.

Education

Bachelor - International Sciences and European Institutions

University of Milan
Milan
09.2018 - 03.2022

Skills

  • Order & Payment Management (Salesforce, Navision)
  • Logistics & Shipment Monitoring (import/export, customs documentation)
  • Risk & Fraud Analysis
  • Customer Care & Issue Resolution
  • Data Analysis & KPI Monitoring
  • Problem Solving, Accuracy, Multitasking
  • Office Suite (Excel, Word, PowerPoint)

Languages

Italian
Native
French
Native
Arabic
Native
English
Upper intermediate (B2)
Spanish
Intermediate (B1)

Certification

Air Transport of Dangerous Goods – Initial Shipper Training – F1 (7.1) – IAT-L-7.1-GEN-BAS
Authorized to sign the Shippers Declaration

Other Experiences (extra)

  • Babysitter | 2019–2020
  • Volunteer | Oxyjeunes Algérie Non-Profit Association | 2017–2019
  • Intern | State Archive | 2015
  • Volunteer | Blood Donation Association | 2014

Timeline

Back Office and Logistics Specialist

The Level Group
09.2022 - ad oggi

Customer Consultant

TFOUR Heroes S.R.L.
03.2022 - 09.2022

Bachelor - International Sciences and European Institutions

University of Milan
09.2018 - 03.2022

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Ines Boumesbah