Hi, I’m
Brian McBride
Hospitality
Camaiore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
years of professional experience
Work History
Erin Martin Design, Saint Helena , CA
Showroom Manager
2017.06 - 2022.04 (4 years & 10 months)
Job overview
- Participated in organizing the delivery and installation of art items
- Generated personal sales to meet or exceed established sales goals.
- Provided prompt, courteous service to every individual entering showroom.
- Supervised inventory and placed orders to replenish low running supplies.
- Self-motivated, with a strong sense of personal responsibility.
Biokräuterei, Oranienburg, Brandenburg
Salesperson
2016.03 - 2016.08 (5 months)
Job overview
- Managed a full fledged farmers market stand with revenues up to 4000 Euros on busy days.
- Achieved the highest turnover through direct personal sales
- Designed the market stand creatively to attract customers and boost sales
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Die Alte Villa, Utting am Ammersee, Bavaria
Operational Manager
2014.09 - 2015.07 (10 months)
Job overview
- Oversaw daily business activities in a Bavarian beer garden seating 2500 people
- Supervised and mentored 40 part-time employees, ensuring scheduling efficiency and team cohesion
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained new employees on proper protocols and customer service standards.
Coledampfs&Company, Berlin, Germany
Sales Manager
2013.01 - 2014.05 (1 year & 4 months)
Job overview
- Managed sales and providing customer service
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Foto Impex, Berlin, Germany
Store Manager
2010.09 - 2012.08 (1 year & 11 months)
Job overview
- Managed the operations of a niche market analog photography distributor
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responsible for online sales and a physical storefront in Berlin.
Hotel De Rome, Rocco Forte Hotels, Berlin, Germany
Concierge
2009.09 - 2010.09 (1 year)
Job overview
- Provided excellent customer service and arranged leisure activities for guests
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
Education
University of Houston , Houston, TX
Bachelor of Science from Hotel- Restaurant Management
05.1994
Skills
- Digital Sales
- Manage Employees
- Proper Staffing
- Adaptable to Changing Demands
- Customer Experience
- Employee Scheduling
- Showroom Displays
- Tracking Expenses
- Staff Meetings
- POS Transactions
- Store Operations
- Cash Handling and Reconciliation
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Timeline
Showroom Manager
Erin Martin Design
2017.06 - 2022.04 (4 years & 10 months)
Salesperson
Biokräuterei
2016.03 - 2016.08 (5 months)
Operational Manager
Die Alte Villa
2014.09 - 2015.07 (10 months)
Sales Manager
Coledampfs&Company
2013.01 - 2014.05 (1 year & 4 months)
Store Manager
Foto Impex
2010.09 - 2012.08 (1 year & 11 months)
Concierge
Hotel De Rome, Rocco Forte Hotels
2009.09 - 2010.09 (1 year)
University of Houston
Bachelor of Science from Hotel- Restaurant Management
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