Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
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Ioanna Ntouma

Ioanna Ntouma

Pátrai

Summary

Highly proactive manager with ten years of experience in team leadership in the hospitality industry. Dedicated, hardworking professional with extensive daily planning and operations experience. Skilled in customer service and staff recruitment and training.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Restaurant Manager

Alas Delizie Greche
12.2013 - 12.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Demonstrated expertise managing reservations to ensure a smooth and efficient dining experience.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Trained restaurant employees to operate cash registers and keep restaurant clean throughout shift.
  • Ensured compliance with food safety and uniform standards for employees, limiting risks.
  • Proficient in minimizing food waste through strategic management and sustainable practices in a restaurant setting.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings. (Certificate of Excellence in Trip Advisor 2015-2023, Certificate of GrEat Kouzina by greek chef club)
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Trainee Architect

Architetto Giovanni Nistico
01.2019 - 03.2019
  • Attended team meetings to resolve technical and project issues and review project schedules.
  • Filed construction permits to receive approval from local municipalities.
  • Verified construction documentation to meet client requirements and vision.

Education

Seminar - Project Management

Future Business School
Athens, Greece
01.2024

Master of Arts - Architecture

Università Degli Studi Di Firenze
Florence, Italy
06.2020

High School Diploma -

Sotirchopoulos Privet School
Pátrai, Greece
06.2006

Skills

  • Customer Engagement
  • Organizational Skills
  • Recruitment
  • Staff Management & Training
  • Shift Management & Scheduling
  • Menu Development & Pricing
  • Fire Safety Regulations
  • Work Planning and Prioritization
  • Safe Food Handling
  • Reservations Management

Certification

  • Certified Food and Beverage Administration and Commerce Responsible, Tuscany Region - 2013
  • Certified Prevention and Protection responsible in low risk workplaces, National Joint Institution for professional training- 2013
  • HACCP Training - 2018
  • Licensed Fire Marshal in workplaces- 2021
  • Certified Prevention and Protection responsible for COVID19 risk, Italian Association of Instructors in workplaces safety - 2021
  • Certified Autocad 2D Designer, Labtech for Autodesk - 2023

Languages

Greek
Native language
Italian
Proficient
C2
English
Advanced
C1
French
Elementary
A2

Personal Information

  • Date of Birth: 09/25/1988
  • Driving License: B

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Ioanna Ntouma