IOANNIS KAPRITSIOS
Milan
Overview
19
19
years of professional experience
Work History
Custome Service Senior
GE Healthcare
10.2020 - Current
- SAP Super User.
- Management of business intelligence company tools.
- Definition and Measurement of Customer Service KPI.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Streamlined communication processes for improved efficiency and faster response times.
- Reduced customer complaints with proactive issue identification and swift resolution.
- Mentored junior team members, fostering professional growth and excellent customer service skills.
Customer Service Coordinator
GE Healthcare
12.2009 - 10.2020
- Support Greece e Italy
- Logistic support for Greece.
- Order management.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Commercial Sales Coordinator
XIVECO ELECTRICS - KEITO
06.2008 - 12.2008
- Head of the Greek Market and Administration Management.
- Calculated and reported on sales commissions.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Managed back-office sales team through coaching.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
Greece
Military Service
01.2007 - 12.2007
Sales and Marketing Intern
Energesis Ingenieria
06.2005 - 04.2006
- Preparation and analysis of sales and quality indicators.
- Research and preparation of documentation for the creation of strategic commercial plans.
- Marketing Strategies.
Education
BBA - Business Administration
Technological Educational University of Kavala
Greece11.2006
Erasmus - European Student Exchange Programme
Polytecnical University of Valencia
Spain07.2004
Skills
- Customer Service
- Delivery focused
- Problem Solving
- Lean Thinking
- Time Management
- Project Planning
- Active listening
- Teamwork
personal information
- Date of Birth: 06/22/1982
- Nationality: Greek
Languages
Greek - Native
Italian
Advanced (C1)
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Custome Service Senior
GE Healthcare
10.2020 - Current
Customer Service Coordinator
GE Healthcare
12.2009 - 10.2020
Commercial Sales Coordinator
XIVECO ELECTRICS - KEITO
06.2008 - 12.2008
Greece
Military Service
01.2007 - 12.2007
Sales and Marketing Intern
Energesis Ingenieria
06.2005 - 04.2006
BBA - Business Administration
Technological Educational University of Kavala
Erasmus - European Student Exchange Programme
Polytecnical University of Valencia