Irdi Bolani
Orsago
Summary
Customer-oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
BIGOLERIA PIZZERIA SAN MARCO
05.2023 - 09.2023
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
Breakfast Attendant - Tourism Sector
HAMPTON INN BY HILTON CALGARY & HOMEWOOD SUITES BY HILTON CALGARY, AB
09.2022 - 05.2023
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Improved guest comfort and satisfaction through personalized service and support.
- Arranged tables and chairs for special occasions and events.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
Metal Worker
LAMEC
11.2021 - 12.2021
- Drilled and punched holes in metal for screws, bolts and rivets quickly and efficiently.
- Learned how to read a technical drawing.
- Inspected individual parts, assemblies and installations for adherence to specifications and building codes.
- Cut, ground and deburred frames and profiles.
Content Creator - Internship in Smart Working Mode
MARCA TREVISO FOUNDATION
04.2020 - 07.2020
- Applied current editing and photography tools to tell great stories.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Implemented strategies and tactics to grow followers on social media channels.
- Developed original content using social listening and independent sources.
- Created content for websites and online publications.
Receptionist - Internship
HOTEL CA' DI VALLE ****
03.2019 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist - Internship
HOTEL EUROREST ***
04.2017 - 05.2017
- Welcoming and registration of guests and delivery of room keys.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist - Internship
HOTEL PRIMAVERA ***
03.2016 - 04.2016
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
Education
Hospitality 4.0 Management Course – 5th EQF Level - Hospitality Administration And Management
Higher Technical Institute For Tourism
Viale Martin Luther King, 5 30016 Lido Di Jesolo 09.2020
High School Diploma -
"Alfredo Beltrame" State Professional Institute
Via Carso, 114, 31029 Vittorio Veneto TV07.2018
Skills
- Guest Relations Management
- Bookkeeping
- Scheduling
- File Management
- Travel Coordination
- Administrative Support
- Office Management
- Mail Handling
- Verbal and Written Communication
- Document Control
- Telephone Skills
- Service-Oriented Mindset
Languages
Albanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
Spanish
Elementary (A2)
Timeline
Restaurant Waiter
BIGOLERIA PIZZERIA SAN MARCO
05.2023 - 09.2023
Breakfast Attendant - Tourism Sector
HAMPTON INN BY HILTON CALGARY & HOMEWOOD SUITES BY HILTON CALGARY, AB
09.2022 - 05.2023
Metal Worker
LAMEC
11.2021 - 12.2021
Content Creator - Internship in Smart Working Mode
MARCA TREVISO FOUNDATION
04.2020 - 07.2020
Receptionist - Internship
HOTEL CA' DI VALLE ****
03.2019 - 06.2019
Receptionist - Internship
HOTEL EUROREST ***
04.2017 - 05.2017
Receptionist - Internship
HOTEL PRIMAVERA ***
03.2016 - 04.2016
Hospitality 4.0 Management Course – 5th EQF Level - Hospitality Administration And Management
Higher Technical Institute For Tourism
High School Diploma -
"Alfredo Beltrame" State Professional Institute
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