Irene Alfonsi
Roma
Summary
Strong experience supervising Incoming department, with excellent skills in streamlining daily activities to maximize productivity and sales. Attention to details and customer needs. Driven to develop an efficient environment that promotes service excellence execution. Reliable and with strong motivation for continuous improvement of services offered.
Overview
34
34
years of professional experience
Work History
Incoming Department Manager
Effetto Srl
02.2019 - Current
- Developing and maintaining relationships with largest U.S. client who deals, primarily with student groups.
- Quotations and proposals for leisure/music/sports trips, with emphasis on checking itineraries, suggesting operational and saving money improvements.
- Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
- Monthly zoom meetings and Overseas Meetings, in Italy and abroad, with European (Spain, France, England) and American offices, for past season operation reviews and future season planning.
- Analysis of sales data and preparation of forecast reports.
- Defining sales strategies and implementing appropriate actions to achieve sales targets.
- Managing budget and monthly billing for main U.S. client: cost-revenue control, statistical processing to increase results
- Sharing strategies and goals with team.
- Assisting staff in solving any customer problems.
- Analyzing qualitative data to establish strategies to be applied for service improvement.
- Organizing and planning work activities within required timelines.
Incoming Operation Manager
Effetto Srl
02.2010 - 01.2019
- Organization of corporate events, fam trips and special event.
- Inspection and identification of locations and vendors needed to hold event.
- Direct management of contracts to ensure perfect coordination of vendors, adherence to schedule, budget and excellent service.
- Supervisor of event activities and ensuring proper execution.
- Assigning roles and responsibilities to team members and organizing relevant activities within timelines.
- Taking care of communication and external relations, ensuring their consolidation.
- Simplification of procedures to speed up general activities.
- Identification of critical organizational issues and pertinent possible solutions with support of management.
- Periodic survey and monthly review of staff performance, providing for improvement or corrective action where necessary.
- Public relations and 24hrs duty officer.
Student Group Operation Manager
European Incoming Services Srl
03.1990 - 01.2010
- Planning and organization of Italy and Balkan area tours, related bookings, from core ground services (accommodations, transportation, guide services, museum admissions), to ancillary and niche activities (visits to specific companies, cooking classes, theme lectures, meetings with associations, sustainable activities).
- Definition of operational methods aimed at achieving assigned goals.
- Streamline workflows by identifying bottlenecks in existing systems and proactively addressing appropriate solutions implementation.
- Handling of identified issues, and complaints/emergencies, as well as timely in resolution of any inconveniences related to the on-site tour.
- Independent activities with full autonomy due to accrued skills, paying attention to details and ensuring accuracy in execution.
- Actively assist team staff in assigned activities
- Planning back office activities during off-peak times.
- Public relations and duty officer (h24-7/7).
- Inspection trips in Italy and abroad.
Education
High School Diploma -
Technical Institute Tourism
Rome07.1989
Skills
- Management skills and customer focus
- Commercial skills
- Knowledge of incoming industry
- Budgeting and pricing techniques
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Elementary (A2)
Spanish
Elementary (A2)
German
Beginner (A1)
Computer skills
Windows 365 - Software Ms Office (Word, Excel, Pourpoint etc)
Hobbies
Readings, sport (Karate Federal Black Belt), trips to Italy and Abroad, volunteer activities at the neighborhood committee for collective citizenship
Timeline
Incoming Department Manager
Effetto Srl
02.2019 - Current
Incoming Operation Manager
Effetto Srl
02.2010 - 01.2019
Student Group Operation Manager
European Incoming Services Srl
03.1990 - 01.2010
High School Diploma -
Technical Institute Tourism
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