Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Irene Bonafine

Irene Bonafine

Torino

Summary

Detail-oriented, dynamic team player with strong organizational skills and supportive, able to create net among colleagues.. Ability to handle multiple projects simultaneously with a high degree of accuracy and analytical mind,

Overview

15
15
years of professional experience

Work History

Account Manager

Alzura
10.2022 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Facilitated client satisfaction and renewed customer relations to drive growth. Increased Premium account 10%.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Marketing campaign creation to attract new customers

Sales and Support Manager

SAITOW AG
04.2020 - 10.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Improved time consuming activity, using standard mails (30% saving)

Order & Market Support Manager

FCA, FIAT CHRYSLER AUTOMOBILES
01.2016 - 01.2018
  • Management of orders for Russian Market
  • Close collaboration with Customer Care dept to solve critical case
  • Created, prepared, and delivered reports (KPI) to various departments.
  • Monitored employee and customer interactions to assess quality of service.

Inventory Manager

FCA, FIAT CHRYSLER AUTOMOBILES, MOPAR
01.2015 - 01.2016
  • Responsible for all inventory aspects on the EMEA warehouses: Forecast planning, demand analysis, stock location and availability and second level WHS, stocking policy, phase-in/out, KPIs to assure a good service and forecast accuracy
  • Analyzed inventory data to identify and address stock discrepancies.
  • Developed and implemented policies and procedures for inventory management.

Forecast Analyst

FIAT GROUPAUTOMOBILES, PARTS & SERVICES
01.2011 - 01.2015
  • Create and monitor reports to assure forecast accuracy, stock location and availability and second level warehouse replenishment
  • Created and updated regular inventory reports and records.
  • Involved in the Fiat and Chrysler convergence project.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Monitored inventory levels to confirm compliance with company policy.

Teacher

UNIVERSITÀ DI TORINO
01.2009 - 01.2011
  • For the online course of ‘Industrial Economics’

Research fellow

UNIVERSITÀ DELLA CALABRIA
01.2007
  • In Economics (Assegnista di Ricerca)

Education

Phd - Economics

Vilfredo Pareto” University of Turin
Turin
05.2012

Master degree - Applied Economics

University of Calabria
Italy
12.2006

Bachelor degree - Economics

University of Calabria
Italy
2004

Skills

TECHNICAL SKILLS

  • Microsoft Office (Word, Excel, PowerPoint)
  • Latex
  • Microsoft Access,
  • SQL
  • SAP (user) Stata and R
  • Python, Jira, Confluence
  • Sap

Accomplishments

  • 2008 – 12/2008 Visiting student at CRESS (The Centre for Research in Social Simulation)

Department of Sociology- University of Surrey


SCIENTIFIC PUBLICATIONS

  • “The systemic risk in Italian payment system: a network approach”, presented at
  • AISC conference 2010, Trento, 2-3 December 2010 “Una panoramica sull’evoluzione e i rischi del sistema interbancario”, Chapter in a book: “La crisi nella mente’’, F. Cecconi, 2011, Aracne Editore

OTHER EXPERIENCES

  • Volunteer at Expo 2015
  • Volunteer in the organisation of the international Festival Europa Cantat XVIII Torino
  • Volunteer in a cultural association “VOLTAlaCARTA” of Viggianello (Italy).

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)

Timeline

Account Manager

Alzura
10.2022 - Current

Sales and Support Manager

SAITOW AG
04.2020 - 10.2022

Order & Market Support Manager

FCA, FIAT CHRYSLER AUTOMOBILES
01.2016 - 01.2018

Inventory Manager

FCA, FIAT CHRYSLER AUTOMOBILES, MOPAR
01.2015 - 01.2016

Forecast Analyst

FIAT GROUPAUTOMOBILES, PARTS & SERVICES
01.2011 - 01.2015

Teacher

UNIVERSITÀ DI TORINO
01.2009 - 01.2011

Research fellow

UNIVERSITÀ DELLA CALABRIA
01.2007

Phd - Economics

Vilfredo Pareto” University of Turin

Master degree - Applied Economics

University of Calabria

Bachelor degree - Economics

University of Calabria

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