Irene Caruana

Customer: Avio Aero

▪ Supported project governance activities for the client

▪ Defined and monitored KPIs and milestones to track project progress

▪ Managed decision-making processes and prepared supporting documentation

▪ Gathered and analyzed functional requirements, ensuring alignment between business needs and implemented solutions

▪ Contributed to process standardization initiatives

▪ Monitored performance and produced reporting

Customer: IPCEI (Important Project of Common European Interest)

▪ Supporting the IPCEI (Important Project of Common European Interest) initiative focused on the development of a Digital Thread for an aerospace component.

▪ Monitoring and coordinating project activities to ensure alignment with milestones, deliverables, and strategic objectives.

▪ Actively involved in the Test Bed phase, contributing to the actual development and validation of the aerospace component.

▪ Collaborating with cross-functional teams to integrate digital technologies and ensure traceability across the product lifecycle.

Customer: KONE

▪ Managed incident and service request tickets using ServiceNow, ensuring timely and accurate resolution.

▪ Provided advanced support for SOTI MobiControl, including device registration, application installation, version upgrades, and troubleshooting.

▪ Acted as a point of contact with SOTI support for issue escalation and resolution.

Delivered software solutions based on client requirements, improving operational workflows and user experience.

Customer: ENI

▪ Managed and maintained the enterprise troubleshooting platform, ensuring timely resolution of system incidents and service requests.

▪ Administered and optimized Micro Focus UCMDB (Universal Configuration Management Database), supporting IT asset discovery, configuration item mapping, and service impact analysis.