Irene Gianola
Premana
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Export Customer Service Representative
C.A.M.P S.p.A
02.2023 - Current
- Advanced language skills enabled stronger communication with international clients and facilitated the expansion of export markets.
- Provided insights into customer preferences through detailed reporting on sales patterns and product performance analysis.
- Actively participated in cross-functional teams to develop strategies for entering new markets or expanding existing ones successfully.
- Streamlined the order management process for improved customer experience and higher retention rates.
- Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
- Developed comprehensive knowledge of trade regulations, tariffs, and customs requirements for various countries, ensuring smooth transactions across borders.
- Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
- Conducted regular follow-ups with clients to gather feedback on service quality, leading to continuous improvement initiatives.
- Collaborated with sales, logistics, and warehouse teams to ensure timely deliveries of export products.
- Prepared accurate shipping documentation to ensure compliance with international regulations and avoid costly penalties or delays.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Purchasing Officer
C.A.M.P. S.p.A
02.2022 - 02.2023
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
- Generated reports, documents and analysis in [Software] for senior management review and approval.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Adjusted procedures to maximize department effectiveness.
Education
High School Diploma -
Istituto Tecnico Agrario
Sondrio, ItalySkills
- Strong negotiation skills
- Empathy and patience
- Freight forwarding experience
- Data entry proficiency
- Shipping regulations familiarity
- Export documentation knowledge
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Relationship Building
- Problem Resolution
editing, photo and video maker
I love take pictures of landscapes and ordinary life/ quotidianity.
I'm really sportive, i love skiing climbing, hiking and so i love take picuters everytime i'm enjoyng the time outdoor
Languages
English
Advanced (C1)
Timeline
Export Customer Service Representative
C.A.M.P S.p.A
02.2023 - Current
Purchasing Officer
C.A.M.P. S.p.A
02.2022 - 02.2023
High School Diploma -
Istituto Tecnico Agrario
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