Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Irene La Cognata

Milan

Summary

Many years of experience working in Aviation system.

Hard worker that wants to reach goals. I want to became an inspiration for other people with my skills and my hard work, try to do my best everyday to grow up as a worker but also as a person.


Overview

6
6
years of professional experience

Work History

Supervisor

Menzies Aviation
07.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Boarding Agent

Menzies Aviation
04.2023 - 07.2023
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments, and processed cancellation requests.
  • Check in and boarding procedure
  • Manage booking reference and solve problems
  • Check travel documentation

Ground Crew Member

Airport Handling
06.2017 - 03.2023
  • Maintained accurate documentation of performed work and completed tasks.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
  • Manage bookings, check travel documentation
  • Solve problem with booking
  • Check in and boarding procedure


Education

Bachelor of Arts - Intercultural Communication

University of Milan Bicocca
Milan
03.2024

High School Diploma -

Itis C. Facchinetti
Castellanza
07.2013

Skills

Problem solving

Time management

Office Pack knowledge

Work under pressure

Good team worker

Taking responsibilities

Organized person

Languages

English
Advanced (C1)
Spanish
Elementary (A2)
French
Elementary (A2)
Japanese
Beginner (A1)

Timeline

Supervisor

Menzies Aviation
07.2023 - Current

Boarding Agent

Menzies Aviation
04.2023 - 07.2023

Ground Crew Member

Airport Handling
06.2017 - 03.2023

Bachelor of Arts - Intercultural Communication

University of Milan Bicocca

High School Diploma -

Itis C. Facchinetti

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Irene La Cognata