Summary
Overview
Work history
Education
Skills
About Me
References
Timeline
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Irene Rizzo

Irene Rizzo

Palermo,Pa

Summary

Enthusiastic professional with over 10 years of experience in the hospitality industry, demonstrating reliability and resilience under pressure.

Proven ability to enhance customer satisfaction and streamline operations.

Seeking opportunities to leverage my background for career advancement.



Overview

11
11
years of professional experience

Work history

Assistant Head Concierge

Villa Igiea, Rocco Forte Hotels
Palermo
05.2021 - Current
  • Arranged tailored tours and provided literature on local attractions, shops, and restaurants.
  • Developed relationships with local businesses to offer exclusive guest experiences.
  • Implemented concierge procedures to enhance operational efficiency.
  • Trained new staff on hospitality protocols to uphold brand standards.
  • Assisted in managing concierge team by providing guidance to improve service quality.
  • Organised special requests for guests, ensuring personalised experiences.
  • Identified hidden gems to enrich guest itineraries.

Reservations Agent

Brown's Hotel Rocco Forte
London, United Kingdom
12.2019 - 03.2020
  • Managed guest reservations ensuring accurate detail capture.
  • Promoted hotel services, securing bookings for outlets and spa.
  • Noted guest preferences and offered tailored suggestions during calls.
  • Provided high-level customer service to enhance guest satisfaction.

Concierge

Verdura Resort Rocco Forte
Sciacca, Italy
02.2019 - 10.2019
  • Addressed guest requests for special arrangements, including transportation, rental cars, and excursions.
  • Maintained comprehensive knowledge of local attractions to provide personalised recommendations.
  • Developed and maintained relationships with local vendors to ensure quality service delivery.
  • Coordinated dining reservations and yacht rentals to enhance guest experiences.

Front Desk Supervisor

Grand Hotel Villa Igiea Mgallery by Sofitel
Palermo, Italy
05.2014 - 01.2019
  • Welcomed guests in a courteous and friendly manner.
  • Answered telephone inquiries promptly and transferred calls efficiently.
  • Resolved customer complaints and contributed to business problem-solving initiatives.
  • Supervised front desk operations to ensure exceptional guest experiences and seamless service delivery.
  • Coordinated staff schedules and training sessions to enhance team performance and operational efficiency.
  • Managed guest reservations and inquiries with professionalism, ensuring accurate information and prompt responses.

Education

Bachelor Degree - in Foreign Languages and Literatures

University Of Palermo
2014

3rd Grade of Chinese Language Knowledge

Hanyu Shuiping Kaoshi
Rome
2014

Internship, Office For International Relations
University Of Palermo
2012

Skills

  • Professional manners with an emphasis on guests service;
  • Calm, efficient and organised with a friendly disposition and clear spoken English, Chinese (B2) and Italian

About Me

Born in Palermo  on 1991.

Passionate about nature and with a strong commitment to environmental sustainability.

Concierge Member of Les Clefs d'Or.




References

  • Head Concierge, Hotel Villa Igiea, Mr. Philip Kamel: pkamel@roccofortehotels.com
  • Head Concierge, Verdura Resort, Mr Emanuele Venezia: evenezia@roccofortehotels.com

Timeline

Assistant Head Concierge

Villa Igiea, Rocco Forte Hotels
05.2021 - Current

Reservations Agent

Brown's Hotel Rocco Forte
12.2019 - 03.2020

Concierge

Verdura Resort Rocco Forte
02.2019 - 10.2019

Front Desk Supervisor

Grand Hotel Villa Igiea Mgallery by Sofitel
05.2014 - 01.2019

Bachelor Degree - in Foreign Languages and Literatures

University Of Palermo

3rd Grade of Chinese Language Knowledge

Hanyu Shuiping Kaoshi

Internship, Office For International Relations

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Irene Rizzo