Languages, Stand-up comedies and Theater, Cultural Events, Food, Digital art, Walking & hiking, Nature & enviroment, Science, Sea turtles
Sales department
SILIKOMART S.R.L.
07.2021 - ad oggi
- Back office and customer service for EMEA – APAC regions
Irene Zappia
Padua
Profilo professionale
Professionista nel ruolo del customer care, con esperienza pluriennale, eccellenti capacità di problem solving e comunicazione.
Ha gestito, sia in autonomia sia in team, e con attitudine pragmatica ed efficacia i molteplici bisogni variabili della clientela nazionale e internazionale.
Sempre orientata al miglioramento e all'apprendimento attivo volto al miglioramento del servizio e della soddisfazione del cliente.
Abile nell'affrontare proattivamente situazioni di stress e tensione dimostrando perseveranza, capacità di adattamento e consapevolezza del proprio ruolo.
Esperienza lavorativa
Customer care, sales assistant and cashier
Riccardo Penso’s Murano Gelateria
06.2019 - 10.2019
Istruzione
Arabic language elementary course -
Ahlan World
Amman, Jordan12-2024
Territorial and food Marketing
SFP ENAIP Veneto
10.2020
Bachelor's degree Programme - Language, Culture and Society of Asia and Mediterranean
Ca' Foscari University of Venice
03.2019
International mobility Tanki Ryugaku
Kyoto Institute of Culture and Languages
Kyoto, Japan06.2018
Competenze
- Active learning
- Teamworking
- Problem solving
- Communication
- Creativity
- Dynamism
- Microsoft Office
- Canva
- AdobePhotoshop
- Social media
Volontariato
Staging and supervision of halls and audio / video equipment for press conferences, awards and conventions | September - December 2019
Volunteer teaching work Studio Point Mestre, VE, January 2019, April 2019
Casa studentesca San Michele| November 2018 - March 2019
· Interviews, editing and writing for the 10th year anniversary book of the house
· Event’s concept, location and catering selection, set-up group coordination
· Welcoming and guest’s entertainment
Hobby e interessi
Lingue
Italiano madrelingua
Inglese C1
Francese
Giapponese, JLPT N3 (B2)
Arabo
Cronologia
Sales department
SILIKOMART S.R.L.
07.2021 - ad oggi
Customer care, sales assistant and cashier
Riccardo Penso’s Murano Gelateria
06.2019 - 10.2019
Bachelor's degree Programme - Language, Culture and Society of Asia and Mediterranean
Ca' Foscari University of Venice
Arabic language elementary course -
Ahlan World
Territorial and food Marketing
SFP ENAIP Veneto
International mobility Tanki Ryugaku
Kyoto Institute of Culture and Languages
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