Irina Izmalkova
Florence,FI
Summary
Dynamic professional with a proven track record in customer/client relations and problem-solving. Known for excellent teamwork and adaptability, ensuring seamless operations and results-driven support. Demonstrated effective communication and adaptability in diverse learning environments.
Overview
15
15
years of professional experience
Work History
Sales Assistant
Adamis Group, I-MODEL
10.2016 - 10.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Secretary and SMM Specialist
Banci Srl
06.2020 - 12.2020
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Social media management, content creation.
Training SMM Specialist, Event Creation
Destination Florence Convention & Visitors Bureau
10.2019 - 01.2020
- Increased brand awareness by creating and implementing targeted social media campaigns.
- Spearheaded efforts to develop a comprehensive content calendar, streamlining planning and execution processes within the team.
- Front & Back Office
Language Tutor
Wall Street English, Cortona Language Centre, IPT
01.2010 - 09.2019
- Enhanced students'' language skills by utilizing interactive activities and multimedia resources.
- Served as a mentor and role model by exemplifying the importance of effective communication skills in both personal and professional contexts.
- Utilized culturally relevant content to deepen students'' understanding of the target language''s society and customs.
Receptionist
Hotel Sabrina
05.2014 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Personal Assistant to the Managing Director
ZAO Ritek, Accredited Branch of ITAL TECHNOLOGYsrl
09.2012 - 04.2014
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
Education
Master Universitario I Livello - Digital Communications And Multimedia
Università Degli Studi Di Firenze
Florence, Italy03-2020
M.D. - Linguistics
Lipetsk State Pedagogical University
Lipetsk, Russian Federation06-2012
Skills
- Hospitality and accommodation
- Organization
- Teaching experience
- Student assessment
- Scheduling appointments
- Problem-solving skills
- Customer and client relations
Languages
English
Advanced (C1)
Italian
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Timeline
Secretary and SMM Specialist
Banci Srl
06.2020 - 12.2020
Training SMM Specialist, Event Creation
Destination Florence Convention & Visitors Bureau
10.2019 - 01.2020
Sales Assistant
Adamis Group, I-MODEL
10.2016 - 10.2024
Receptionist
Hotel Sabrina
05.2014 - 10.2016
Personal Assistant to the Managing Director
ZAO Ritek, Accredited Branch of ITAL TECHNOLOGYsrl
09.2012 - 04.2014
Language Tutor
Wall Street English, Cortona Language Centre, IPT
01.2010 - 09.2019
Master Universitario I Livello - Digital Communications And Multimedia
Università Degli Studi Di Firenze
M.D. - Linguistics
Lipetsk State Pedagogical University
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