Summary
Overview
Work History
Education
Skills
Certification
Sailing
Languages
Timeline
Hi, I’m

Irina Rosca

Floor Manager
Massarosa,LU
Irina Rosca

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

12
years of professional experience
1
Certification

Work History

Gucci Osteria Da Massimo Bottura

Floor Manager
07.2018 - 11.2024

Job overview

  • Skilled in analyzing and advising within the food and beverage industry.
  • Managed the planning and logistics of external events, including venue selection, vendor coordination, and on-site supervision.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed team of 14 employees to maintain smooth-running operations of shop floor.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Led onboarding and training of new hires.
  • Conducted training sessions for team members to improve skills and performance.
  • Supervised front desk staff, including receptionists, ensuring high standards of customer service and daily operations.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Del Cambio 1757

Bar Manager
01.2015 - 01.2018

Job overview

  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Closed out cash register and prepared cashier report at close of business.
  • Improved customer service rankings by resolving issues quickly and accurately.

Del Cambio 1757

Waitress Supervisor
06.2012 - 01.2015

Job overview

  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Strengthened team morale and cooperation by organizing regular training sessions.
  • Adapted quickly to menu changes, ensuring team was always informed and prepared.
  • Developed loyalty program that increased repeat visits from customers.

Education

IIS Gallileo Ferraris
Piemonte

High School Diploma
06-2009

Skills

  • Performance improvements
  • Employee development
  • Team building
  • Customer relationship management
  • Decision-making
  • Goal setting
  • Professional and courteous
  • Project planning
  • Interpersonal relations

Certification

  • Certified WSET level 1 Award in wine

Sailing

Sailing gives me a sense of freedom and connection with nature, but it also pushes me to be disciplined and resilient. Being on a boat requires constant collaboration and problem-solving, which I find very rewarding.

Languages

English
Upper intermediate (B2)
Russian
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)

Work Type

Full TimeContract Work

Work Location

Hybrid

Timeline

Floor Manager

Gucci Osteria Da Massimo Bottura
07.2018 - 11.2024

Bar Manager

Del Cambio 1757
01.2015 - 01.2018

Waitress Supervisor

Del Cambio 1757
06.2012 - 01.2015

IIS Gallileo Ferraris

High School Diploma

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Irina RoscaFloor Manager