IRINA MARILENA MUTU

· Collaborate with stakeholders to understand their needs and gather detailed business requirements.

· Analyze data to identify trends, patterns, and insights that inform business decisions.

· Develop and document business process models to illustrate current and future states.

· Propose and design technical and process solutions that meet business needs and objectives.

· Work with IT and other departments to implement solutions and ensure they align with business goals.

· Communicate findings, recommendations, and project updates to stakeholders and executives.

· Create detailed documentation of business requirements, processes, and solutions.

· Participate in testing and validating new systems and processes to meet business requirements.

· Identify opportunities for process improvements and contribute to ongoing optimization efforts.

· Develop and implement sales strategies to increase in-store traffic, focusing on local promotions and community engagement.

· Build relationships with corporate clients, event planners, and other businesses to secure catering and off-site event contracts.

· Attend local networking events, trade shows, and other opportunities to represent the brand and expand the customer base.

· Collaborate with franchise partners and restaurant managers to ensure promotions and sales initiatives align with in-store operations.

· Manage and grow the social media presence across platforms such as Instagram and Facebook.

· Create engaging content that promotes the restaurants, including behind-the-scenes videos, customer testimonials, and promotions.

· Plan and execute social media ad campaigns to target local audiences and drive traffic to the locations.

· Engage with followers and respond to comments and messages promptly to build a loyal online community.

· Answer an average 30 calls and emails each day, addressing customer inquiries, solving problems and providing product information.

· Resolved concerns with products or services to help with retention and drive sales.

· Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

· Adhere to company policies and scripts to consistently achieve call-time and quality standards.