Isabella Carbajal
Bracciano
Summary
Hard-working and charismatic girl with a passion for travels and languages. She can count on a strong motivation and the desire to grow professionally in a multicultural environment in contact with customers. She knows how to fit into new working contexts thanks to the team spirit.
Overview
4
4
years of professional experience
Work History
Waitress Trainee
La Cantina Di Andrea
03.2024 - 07.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
INTERNSHIP WAITRESS AND BARISTA
Waldorf Astoria Hotel-Rome Cavalieri Hilton
05.2022 - 11.2022
- Worked in an international environment
- Worked as a team member to achieve the highest level of customer service
- Remained professional and polite under all circumstances
- Extremely enterprising and enthusiastic
- Made and served a variety of coffee drinks and soft drinks with the exact specifications of their customers
- Ensured that all guests received the required attention
- Solved customer complaints in a promptly manner
- Performed setup duties such as preparing and cleaning tables and organizing the work area
- Welcoming visitors and incoming customers
- Kept a calm and friendly attitude during days with high number of guests
- Cleaned tables, removed dirty dishes and replaced table linens
- Demonstrated a high level of initiative.
RECEPTIONIST
Endless Summer Hostel
03.2022 - 05.2022
- Met and greeted customers to make them feel at home
- Worked in an international environment
- Operated POS system, ensured all cash and card transactions for customers are processed correctly
- Processed bookings via the computer system
- Assisted guests with any special requirements throughout their stay
- Dealt with late arrivals and assisting with early check-outs
- Friendly disposition with clear spoken English
- Kept the reception area clean and tidy at all times
- Ensured that guests are settled comfortably in their rooms
- Responded to requests for information both by telephone and by email.
AUPAIR
Marta Hierro
03.2021 - 07.2021
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns
- Met with parents about daily activities, positive developments and issues
- Kept notes of behavior issues, food served and medications administered to children
- Vastly improved own Spanish skills, taught basics of both Italian and English
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Planned and managed activities focused on learning, developing imagination and playfulness suitable for 8 and 10 year olds
- Taught handicraft and manual activities to children, from the creation of drawings and paintings to creations in paper and other materials, in order to stimulate their motor coordination
- Reliance on meeting schedules and deadlines
- Analysis of priorities and critical issues with the aim of promptly identifying the best solutions to problems by favoring a cooperative and pragmatic approach.
AUPAIR
Leah Fleisch
09.2020 - 12.2020
- Supervised children engaged in physical activity, learning and social skills with peers
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
- Planned and managed activities focused on learning, developing imagination and playfulness suitable for 6 year olds
- Collaborated with parents to develop and implement disciplinary programs aimed at promoting positive behaviors
- Cooked meals for entire family every afternoon.
Education
Bachelor Of Applied Arts - Graphic Design
AANT
Rome,ItalyLinguistic high school diploma -
Ignazio Vian High School
07.2023
Skills
- Communication skills
- Social Perceptiveness
- Predisposition to social and intercultural dialogue
- Strong focus on ecology and environment protection
- Propensity for sports
- Calm under pressure
- Teamwork and Collaboration
- Strength training
- Digital illustration
- Friendly, positive attitude
Languages
English
French
German
Italian
Spanish
Personal Information
- Date of Birth: 04/23/01
- Gender: Female
- Nationality: Italiana
Gardening
Since I was little I developed a strong passion for nature and plants. Living in the countryside I have always been in contact with meadows, trees, hay and animals.
Timeline
Waitress Trainee
La Cantina Di Andrea
03.2024 - 07.2024
INTERNSHIP WAITRESS AND BARISTA
Waldorf Astoria Hotel-Rome Cavalieri Hilton
05.2022 - 11.2022
RECEPTIONIST
Endless Summer Hostel
03.2022 - 05.2022
AUPAIR
Marta Hierro
03.2021 - 07.2021
AUPAIR
Leah Fleisch
09.2020 - 12.2020
Bachelor Of Applied Arts - Graphic Design
AANT
Linguistic high school diploma -
Ignazio Vian High School
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