Isabella Toffe
Verona
Summary
Recent graduate in Oriental Languages (Economic-Legal sector) with proven experience in digital marketing, advertisement, IT, human resources, back office foreign trade, and tourism. This expertise has been gained through internships, training, and business operations in reputable Italian companies.
A hardworking and passionate job seeker with strong motivation and eagerness to secure a full-time position. Ready to contribute to the company's success in achieving its goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Employee in Public Establishments
RVE REAL VENETIAN EXPERIENCE
08.2023 - 01.2024
- Implementation of control and verification measures to meet customer requirements.
- Reservation management
- Customer care and reception
- Management of financial transactions, including card payments, using electronic point of sale systems
- Management of inventory of materials and products.
Sales consultant (assistant)
HYDRO VENICE
11.2023 - 12.2023
- Identification of solutions based on the expressed needs of customers
- Developing action plans to increase company revenue
- Optimization of business processes
- Description of the characteristics of the products to customers, guiding them towards the most suitable choice for their needs
- Carrying out demonstrations to illustrate the correct use of the products, highlighting their main advantages.
Librarian receptionist
CA' FOSCARI
08.2023 - 11.2023
- Management of customer requests
- Cataloging and archiving files using company softwares
- Welcoming and orienting arriving visitors and customers, keeping records and issuing temporary badges
- Registration of visits and returns
- Registration of new users.
Service employee in public establishments
VENICE BIENNIAL - ART & FOOD
09.2022 - 11.2023
- Customer reception
- Overseeing of cash handling operations and utilized electronic POS terminals to process payments via cash or cards.
- Management of stocks of materials and products
- Implementing strategies for timely replenishment based on sales trends.
Social media manager, collaborator and event organizer
CA' FOSCARI
01.2022 - 01.2023
- Administration of company social media pages (English and Italian)
- Use of social media, and other channels for promotional purposes
- Creation of digital marketing strategies
- Creation of content for promotional purposes
- Conduction of interviews
- Event planning
- Promotion of events
- Support service for international students
Bartender / restaurant waiter
OLD WIDE WEST
11.2021 - 01.2022
- Friendly welcoming of customers, registration of orders and management of payments.
- Receiving and processing customer orders with attention to detail, to ensure high levels of customer satisfaction.
- Ensuring effective operation of bar equipment through regular cleaning and maintenance.
Volunteering
LIQUIDAMBAR
08.2019 - 09.2019
- Assistance for foreign and refugee children
- Teaching of the Italian language through the use of the English language
- Implementation of work processes that optimize timing to minimize inefficiencies
- Management of the entrusted team and assignment of tasks.
Operator assigned to the service
KOFLER SRL
09.2018 - 06.2019
- Coordination with staff for order management
- Enhancement of the customer experience
- Management of cash handling operations
- Customer care and reception.
Internship
BRUGI SRL
07.2018 - 08.2018
- Data analysis (import-export)
- Collection, cataloging and arrangement of documents ensuring their correct placement in the archive.
- Customer assistance in resolving issues via both telephone and email interactions
- Engagement in daily discussions with the project manager to gain knowledge about procedures, company policies, and operating methods.
Internship
CHAMBER OF COMMERCE
02.2018 - 03.2018
- Translation of trade and finance magazines (English - Italian)
- Data analysis (import-export)
- Collection, cataloging and arrangement of documents ensuring their correct placement in the archive
- Customer service through telephone and email communication
- Management of client communication in written and oral form to effectively interpret technical jargon and concepts to maintain positive professional relationships.
- Development of economic policies based on in-depth analysis and empirical data.
Education
DEGREE: LANGUAGES, SOCIETY AND CULTURES OF ASIA - Economic And Legal Focus - China -
Ca' Foscari University
Venice, VE07.2024
DIPLOMA - International Relations And Foreign Business
Marco Polo
Verona, Italy07.2019
Skills
SPOKEN LANGUAGES
- Italian: C2/ Mother tongue
- English: C2/ Mother tongue
- Mandarin Chinese: B1/B2
- German: B2
COMPUTER SKILLS
- Excellent knowledge of the Microsoft Office package (eg PowerPoint, Excel)
- Basic knowledge of HTML, and CSS
- Digital marketing knowledge (intermediate level)
- Knowledge of the mass media
- Media Planning
HARD SKILLS
- Database management
- Customer management skills
- Analytical skills
- Sales ability
SOFT SKILLS
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Excellent Communication
Certification
- Economic and Financial Literacy Certification (law, economics, finance)
- Work Safety Certificate
- First Aid Certification
- German Language Certificate: Deutsches Sprachdiplom
- English Language Certificate: Cambridge
Additional Information
- Available to work in Italy and anywhere in EU
- Immediate availability
- Date of Birth: 04/05/1999
- Driving License: B
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
German
Upper intermediate (B2)
Interests
- Interested in operating in the field of intercultural communication and entering professionally in various sectors, public and private, such as institutions cultural and museums, national and community public institutions, international bodies.
- Availability to carry out professions related to the organization and promotion of cultural and artistic events such as exhibitions, reviews, festivals and operate for companies and entities interested in the markets of Asia and Mediterranean Africa.
- Availability to deal with the drafting and translation of texts with cultural relevance and linguistic assistance activities for companies and other entities.
Authorizations
“The undersigned authorizes the processing of data personal pursuant to Legislative Decree 196/2003. “
Date and place,
18/08/2024
Verona
Timeline
Sales consultant (assistant)
HYDRO VENICE
11.2023 - 12.2023
Service Employee in Public Establishments
RVE REAL VENETIAN EXPERIENCE
08.2023 - 01.2024
Librarian receptionist
CA' FOSCARI
08.2023 - 11.2023
Service employee in public establishments
VENICE BIENNIAL - ART & FOOD
09.2022 - 11.2023
Social media manager, collaborator and event organizer
CA' FOSCARI
01.2022 - 01.2023
Bartender / restaurant waiter
OLD WIDE WEST
11.2021 - 01.2022
Volunteering
LIQUIDAMBAR
08.2019 - 09.2019
Operator assigned to the service
KOFLER SRL
09.2018 - 06.2019
Internship
BRUGI SRL
07.2018 - 08.2018
Internship
CHAMBER OF COMMERCE
02.2018 - 03.2018
DEGREE: LANGUAGES, SOCIETY AND CULTURES OF ASIA - Economic And Legal Focus - China -
Ca' Foscari University
DIPLOMA - International Relations And Foreign Business
Marco Polo
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