Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabelle Sammut

Dingli

Summary

Proven leader with extensive experience at Bank of Valletta Plc, excelling in team leadership and strategic planning. Demonstrated success in enhancing customer satisfaction, resolving staff conflicts, and driving operational improvements. Skilled in fostering client relationships and developing staff, significantly boosting team performance and efficiency.

Overview

26
26
years of professional experience

Work History

Manager Investment Centre

Bank of Valletta Plc
06.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Manager - Prestige Client Network Office

Bank of Valletta Plc
05.2022 - 06.2024
  • Overseeing the overall smooth running of the Investment Centres.
  • Drafting of Procedures for Investment Centres
  • Completed various assignments within designated timeframes.

Manager Investment Centre

Bank of Valletta Plc
01.2018 - 01.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Financial Advisor

Bank of Valletta Plc
09.2004 - 12.2017
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.

Senior Relationship Officer

Bank of Valletta Plc
12.1998 - 08.2004
  • Assisted clients in navigating challenging financial situations by offering expert guidance and support.
  • Proactively identified areas for improvement within the department''s systems or procedures.
  • Served as a trusted relationship officer to clients throughout all stages of their financial journeys, helping them achieve their long-term goals.
  • Identified new business opportunities through active networking and relationship building within the community.

Education

Certificate in Banking Part 1 - Banking And Finance

Malta Banking School
Malta

CEFA - Financial Services

Institute of Financial Services
Malta

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management

Timeline

Manager Investment Centre

Bank of Valletta Plc
06.2024 - Current

Manager - Prestige Client Network Office

Bank of Valletta Plc
05.2022 - 06.2024

Manager Investment Centre

Bank of Valletta Plc
01.2018 - 01.2020

Financial Advisor

Bank of Valletta Plc
09.2004 - 12.2017

Senior Relationship Officer

Bank of Valletta Plc
12.1998 - 08.2004

Certificate in Banking Part 1 - Banking And Finance

Malta Banking School

CEFA - Financial Services

Institute of Financial Services

Similar Profiles

CREATE PROFILE
Isabelle Sammut