Years of experience in bakery specially in producing Italian style croissants, donuts and many more goods. Effortlessly providing excellent customer service by listening to their needs carefully and suggesting the best according to my knowledge and abilities. Handling office work and maintaining good communication within the team members to make sure the efficiency in team work.
Overview
14
14
years of professional experience
Work History
Baker
Dolciaria Leen Srls
10.2020 - Current
Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Supported business growth by participating in local community events as a representative of the bakery.
Strengthened relationships with vendors by negotiating favorable pricing terms on ingredient purchases.
Minimized operational costs through careful usage of resources while maintaining product quality.
Produced consistently high-quality baked goods for customers.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Operated cash registers and processed payments accurately.
Coordinated food deliveries to guarantee timely arrival of supplies.
Prepared dough for variety of pastries, cakes and breads.
Decorated cakes, cupcakes and other pastries according to customer requests.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Baker & Driver
Da Punjabi Srls
11.2016 - 10.2020
Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Cut and shaped dough for pies, rolls and other pastries.
Prepared frostings and other toppings for cakes and pastries.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Replenished bakery items in display cases.
Decorated cakes, cupcakes and other pastries according to customer requests.
Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Prepared dough for variety of pastries, cakes and breads.
Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Delivered goods on time by maintaining quality of bakery products and building strong relationships with customers.
Driver
Faleria Distribuzione Srl
05.2022 - 09.2023
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Achieved safe driving records by consistently following traffic rules and regulations.
Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Reduced fuel consumption through strategic route planning and efficient driving techniques.
Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
Delivered goods and products to customer on time and in excellent condition.
Receptionist
Londis Post Office Kent
09.2010 - 01.2013
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Cook
Fish&chips
09.2009 - 07.2010
Worked at the fast food restaurant constantly learning and giving my best to customers by delivering food as per their needs.
Under 13 Cricket Coach
Sidcup Cricket Club
09.2010 - 07.2014
Enhanced player performance by implementing innovative coaching techniques and strategies.
Analyzed game footage to identify areas of improvement, leading to targeted coaching interventions.
Maintained a positive and motivational environment during training sessions, fostering team spirit and sportsmanship.
Organized team-building activities to improve communication and teamwork among players, contributing to on-field success.
Monitored player fitness levels through regular assessments, collaborating with medical staff to prevent injuries.
Implemented skill-specific drills during practice sessions, improving overall team abilities in batting, bowling, and fielding.
Education
Diploma In Computer Software - Computer Software And Media Applications
GNE College
Punjab India
07.2008
Bachelor Of Applied Arts - Art Education
Punjab University
Punjab India
03.2007
Skills
Cake Decorating
Customer Service
Opening and Closing Duties
Management
Active Listener
Conversant in Language
Team Player
Excellent Math Skills
Team collaboration
Product presentation
Quality assurance
Dough handling
Time management
Problem-solving
Adaptability
Order Taking
ERP Software
Delivery Coordination
Client Presentation Delivery
Product Wrapping and Packaging
Product Promotion
Basic Mathematics
Supply Ordering
Decision-Making
Microsoft Office
Reliable and Responsible
Clear Communication
Critical Thinking
Team Cooperation
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Driver
Faleria Distribuzione Srl
05.2022 - 09.2023
Baker
Dolciaria Leen Srls
10.2020 - Current
Baker & Driver
Da Punjabi Srls
11.2016 - 10.2020
Receptionist
Londis Post Office Kent
09.2010 - 01.2013
Under 13 Cricket Coach
Sidcup Cricket Club
09.2010 - 07.2014
Cook
Fish&chips
09.2009 - 07.2010
Diploma In Computer Software - Computer Software And Media Applications
Accounts Manager/Business Owner at Bernie Leen Demolition, Consulting and HireAccounts Manager/Business Owner at Bernie Leen Demolition, Consulting and Hire