Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
Isidor M. Conde Muedi

Isidor M. Conde Muedi

Torino

Summary

Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Positive and upbeat professional, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing and enjoys communicating with others to maintain positive atmosphere. Polite and accommodating bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Overview

5
5
years of professional experience

Work History

Hotel Front Desk Clerk

Hilton
Torino
11.2023 - 09.2024
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Processed payments from customers for room charges and incidentals.
  • Assisted with room reservations, changes and cancellations.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Night Manager

NH Hotel
Torino
10.2023 - 09.2024
  • Developed and implemented procedures for staff to handle customer complaints efficiently.
  • Analyzed financial data to identify areas where cost savings could be achieved.

University Teaching Assistant

University of Turin
Torino
10.2022 - 06.2023
  • Developed and conducted tutorials in a variety of subject areas to ensure student understanding.
  • Assisted students in developing study skills, such as note-taking and time management.
  • Maintained accurate records of tutoring sessions including attendance and topics discussed.
  • Provided feedback on written assignments and essays to improve student writing skills.
  • Encouraged students to practice speaking Portuguese by participating in activities such as role-plays and debates.

Assistant Selling Manager

Citroën
Torino
02.2021 - 07.2022
  • Conducted daily sales meetings to review progress and discuss strategies for achieving maximum sales results.
  • Coached sales staff on successful selling techniques, product knowledge, and customer service standards.
  • Monitored stock levels, reordered inventory as needed, and maintained a neat and organized store environment.
  • Collaborated with marketing team members to create compelling advertising campaigns targeting new customers.

Administrative Clerk End Accountant

Hotel Blu Visconti
Milan
02.2020 - 02.2021
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Prepared and processed documents such as invoices, reports, memos and correspondence.
  • Organized and maintained filing systems both electronically and manually.

Education

Master of Arts - Linguistics

University of Turin
Torino, Italy
11-2021

Skills

  • Correspondence Management
  • Guest Relations
  • Supply Stocking
  • Greeting guests
  • Multi-Line Phone Systems
  • Reservation Processing
  • Payroll Administration
  • Tax Return Filing
  • Cash Flow analysis
  • Finance
  • Expense Reporting
  • Bookkeeping

Languages

Portuguese
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Spanish
Proficient (C2)
C2
Italian
Proficient (C2)
C2

Affiliations

  • I really like playing sports such as: Football, swimming and martial arts,

Timeline

Hotel Front Desk Clerk

Hilton
11.2023 - 09.2024

Night Manager

NH Hotel
10.2023 - 09.2024

University Teaching Assistant

University of Turin
10.2022 - 06.2023

Assistant Selling Manager

Citroën
02.2021 - 07.2022

Administrative Clerk End Accountant

Hotel Blu Visconti
02.2020 - 02.2021

Master of Arts - Linguistics

University of Turin
Isidor M. Conde Muedi