Isobel Marie Capriati

• Customer reception inside the jewelry store and assistance in selecting precious items, ensuring the best Customer Experience.

• Evening reporting, securing the merchandise in the display windows, and closing the safes. • Retail sales of jewelry and precious items, identifying customer tastes and desires, and following company guidelines to achieve the assigned target.

• Setup, restocking, and decorating the windows and exhibition spaces according to company VM guidelines.

• Explaining the features and functions of creations in response to customer inquiries. Processing payments and issuing invoices or receipts.

• Managing store opening and closing activities, following established security procedures.

• Product management: receiving goods, organizing stock, changing prices.

• Performing cash register opening and closing activities in compliance with company procedures.

• Checking receipts for product exchanges or additions in case of customer errors.

• Efficient management of payments via debit card, credit card, cash, tickets, and vouchers.

• Quick payment processing to ensure fast transactions and reduce waiting times in line.

• Responding to guest inquiries by providing the most accurate and up-to-date information available.

• Preparing toast, sandwiches, salads, and other cold dishes, ensuring their proper display on the counter.

• Preparing takeaway food and beverage orders using appropriate containers for transport.

• Setting up refrigerated counters, the counter, and displays, restocking them with missing products when necessary.

• Direct communication with customers to explain menu details and providing assistance in the decision-making process.

• Transporting dirty utensils, dishes, and trays to the kitchen for cleaning.

• Maintaining high customer service standards even during the most stressful shifts and demanding tasks.

• Counter service while maintaining a professional and efficient approach. • Preparing coffee, cappuccinos, hot chocolate, and other coffee beverages. • Monitoring alcohol sales to prevent serving alcohol to underage customers. • Preparing alcoholic and non-alcoholic cocktails with appropriate decorations. • Cleaning work areas in compliance with hygiene standards and the establishment's guidelines. • Cleaning coffee machines, bar equipment, and the counter area. • Serving at the counter and at tables.

• Preparation and setup of breakfast buffets, serving customers, and cleaning the premises at the end of the service.

• During these early work experiences with private individuals or small companies, I had the pleasure of testing myself with responsibilities in the workplace.

• In my roles as a barista and waitress, I confirmed my aptitude for interacting with the public.