Iulia Florea

• Answered 100 calls per day on average exceeding quota by 10%
• Provided prompt technical customer support with professional, friendly and patient attitude
• Proactively memorized over 50 company products, services and procedures
• Completed customer insight reports and input over 12,000 units of sensitive data
• Trained 15 new hires on company-specific policies, procedures and compliance guidelines
• Listened, diagnosed and resolved technical issues guiding business users through step-by-step solutions
• Politely addressed any customers complaints, escalating to management when necessary

• Kept work area tidy and sanitary, promptly addressing spills, and other messes
• Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
• Offered samples of new ice cream flavors to customers
• Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases
• Increased sales by 5%
• Complied with food storage and handling procedures for safe, hygienic operations
• Recorded food production data to enable performance monitoring

• Maintained organized, presentable merchandise to drive continuous sales, to maintain store visual appeal, engage customers and promote merchandise
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
• Built relationships with customers to encourage repeat business
• Greeted customers entering store and responded promptly to customer needs
• Exceeded sales quota for special packages during holiday by 10%
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels

• Cultivated meaningful relationships with customers, exhibiting innate ability to understand their needs and preferences while delivering tailored solutions and support
• Expertly addressed customer inquiries, concerns, and complaints with diplomacy and efficiency, striving to turn every interaction into positive experiences
• Demonstrated exceptional verbal and written communication skills, ensuring clarity, empathy, and professionalism in all customer interactions
• Collaborated seamlessly with colleagues and cross-functional teams to resolve complex customer issues, and contribute to harmonious and efficient work environment
• Engaged in ongoing self-improvement and training to stay updated on industry trends, product knowledge, and customer service best practices
• Exceeded sales quota of credit cards monthly by 5-10%

Faculty of Economics and Business Administration

Construction of Machines and Industrial