Iulia Usai

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Used cash registers and credit card machines to cash out customers.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

I have carried out the following tasks:
control and verification of documentation of buildings;
telemarketing for the acquisition and management of new customers;
management of real estate ads on websites and specialized magazines;
drafting of commercial proposals for sale;
drafting of preliminary commercial contracts of sale.

• Collaborated with team members to consistently provide efficient service during peak hours.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.