Ivana Colazzo
Collepasso,LE
Summary
Energetic, reliable and organised Commis de Rang with +5 experience in hospitality between Italy and UK.Strong interpersonal and communication skills, fostering positive relationships with guests, colleagues, and management. Exceptional attention to detail, ensuring seamless operations and maintaining a welcoming atmosphere.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Commis de rang
Vivosa Apulia Resort
Ugento, Provincia di Lecce
05.2025 - Current
- Deliver high-volume table service in a buffet-style restaurant serving up to 1,200 guests per day.
- Independently manage a full service station, ensuring timely drink service, table clearing, and guest satisfaction.
- Handle all service shifts (breakfast, lunch, and dinner) adapting to different rhythms, guest needs, and team dynamics.
- Perform daily mise en place in the afternoon: restocking, setting up stations, and ensuring readiness for upcoming services.
- Support special functions such as gala dinners, offering flexible service in both casual and formal environments.
- Ensure cleanliness, efficiency, and a high standard of hospitality in a fast-paced team setting.
Assistant General Manager
Yard Sale Pizza
London, UK
01.2022 - 01.2025
- Maintaining team morale and a pleasant work environment;
- Supervising the training of new members as prescribed by the GM;
- Overseeing cutting, delivery times and ticket management when on shift;
- Being up to date with and ensuring ALL team members are informed on ingredients, allergens, new products and specials;
- Supervising the completion of the daily/weekly tasks and filing them accordingly;
- Communicating any incidents, anomalies or points of concern to the GM/wider team;
- Overseeing weekly FOH ordering, stock rotation and monthly stock checks;
- Recording the weekly invoices and purchases and collecting for the GM/Finance;
- Ensuring the restaurant is opened and closed in a timely and professional manner;
- Working key shifts as a member of the floor/till/cutting team including peak times, evenings and weekends;
- Upselling to customers and recognising potential profitability;
- Maintaining a high level of service with all customers, dine-in, collecting and calling - a polite and friendly manner is a MUST whatever the situation.
Cleaner/Teacher Assistant
Tams Day Nursery
London
01.2021 - 01.2022
- To ensure the setting is left clean and no hazardous objects are left in reach of children
- To empty the nursery bins
- To tidy after dinner
- To clean the downstairs bathroom
- To ensure all rooms are cleaned to a high standard at the end of each job
- To wash and hang out any nursery washing, such as tea towels bibs, towels, etc
Education
High School Diploma -
01.2012 - 01.2018
Skills
- Leadership and team management
- Interpersonal skills
- Communication
- Problem solving
- Time management
- Strategic thinking
- Financial management
- Inventory management
- Data analysis
- Scheduling
- Table setting expertise
- Professional attitude
- Customer service-oriented
Languages
Italian
Native
English
Upper intermediate
Spanish
Elementary
References
- SJ Wallace, Head Of People, 07854360297, sj@yardsalepizza.com
- Ben McGrail, Operations Director, 07868708694, ben@yardsalepizza.com
- Bruno Rodriguez Da Souza, Operations Manager, 07883064860, bruno@yardsalepizza.com
Timeline
Commis de rang
Vivosa Apulia Resort
05.2025 - Current
Assistant General Manager
Yard Sale Pizza
01.2022 - 01.2025
Cleaner/Teacher Assistant
Tams Day Nursery
01.2021 - 01.2022
High School Diploma -
01.2012 - 01.2018