Ivana Obdrzalova
Bruneck
Summary
Ambition for professional and personal growth in the tourism industry, backed by a decade of experience, reflects a strong commitment to excellence. A passion for languages and travel organization across hotel and transport/accommodation sectors has fostered a well-rounded professional profile. Expertise in managing guest relations, executing administrative tasks, and enhancing hotel operations complements this background. Actively seeking new opportunities to leverage extensive experience in a dynamic role that promotes career advancement and personal development is a priority. The objective is to contribute to a forward-thinking team within an increasingly international context, facilitating the enhancement of skills and the achievement of new career milestones.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Front and Back Office Specialist
Bonfanti Design Hotel
11.2023 - Current
- Managing administrative tasks such as data entry, filing, and maintaining guest records
- Processing and confirming reservations via phone, email, and online booking systems
- Coordinating with travel agents and corporate clients for group bookings and special requests
- Collaborating with all departments to ensure smooth and efficient hotel operations
- Monitoring and managing office supplies, ensuring the front and back office areas are well-equipped and organized
- Training new personnel on front and back office procedures, ensuring they understand company policies and standards
- Providing ongoing support and guidance to new staff members to help them perform their duties effectively
- Assisting in the implementation and translation of new hotel software programs under development.
Front Desk & Reservations Coordinator
Hotel Anthony, JHR group Hotels
Lido Di Jesolo, Venice
05.2023 - 10.2023
- Welcoming and assisting guests with check-in and check-out procedures
- Offered appropriate reservation options based on expected attendees when coordinating events
- Provided exceptional service to VIP clients by ensuring their unique needs were met during the reservation process and throughout their stay at the property
- Handling reservations, modifications, and cancellations, and providing information about hotel services and local attractions
- Handling specific reservations for city restaurants, private tours, and exclusive Venice private tours
- Addressing guest inquiries and resolving issues promptly to ensure a high level of customer satisfaction
- Coordinating with housekeeping and maintenance teams to ensure rooms are ready for new arrivals
- Handling payment transactions and maintaining accurate records.
- Offered appropriate reservation options based on expected attendees when coordinating events
Reception Junior Manager
Hotel Dolomieu & Residence Nevada
Selva Di Val Gardena
06.2021 - 04.2022
- Managed guest reception and reservations in both hotel and residential settings, ensuring efficient check-in/check-out processes and accurate registration of arrivals and payments.
- Handled guest inquiries and complaints with a focus on resolution, demonstrating strong problem-solving skills to address issues related to apartment accommodations and services promptly.
- Coordinated special requests for guests, including private events, dining reservations, and transportation arrangements, ensuring a personalized experience.
- Conducted thorough cash management and payment processing, utilizing hotel management software such as PHOENIX to maintain accurate records and streamline operations.
- Developed and maintained effective communication with guests to ensure satisfaction and address any concerns regarding their stay, fostering a welcoming environment.
- Collaborated with the Guest Relations Team to provide seamless service, ensuring that all guest requirements were met and exceeded expectations.
- Actively engaged in upselling additional services and amenities, contributing to revenue growth while enhancing the guest experience.
Clothes Shop Assistant
Macciaconi
Selva Di Val Gardena
06.2019 - 03.2020
- Managed store organization and warehouse operations, ensuring efficient inventory management and competitive item pricing.
- Provided exceptional customer service as a sales advisor, enhancing the shopping experience and driving sales.
- Implemented effective visual merchandising for window displays and store interiors, boosting customer engagement.
Tour Leader / Travel Agency
SOLVEX S.R.O
Capo D'Orlando, Sicily
05.2018 - 10.2018
- Conducted thorough research and preparation to effectively manage and optimize destinations for customers
- Ensured total quality control by personally overseeing and verifying reservations, both in advance and on-site
- Actively organized and coordinated transfers for guests, ensuring smooth and efficient travel arrangements
- Provided exceptional online and telephone customer service, including check-ins, check-outs, and addressing specific requests, with 24/7 availability
- Demonstrated strong problem-solving skills by managing travel-related issues, handling complaints, assisting with insurance claims, and processing travel reimbursements.
Education
Diploma of Secondary professional school of commerce and Services -
Puchov, Slovak Rep
09.2009 - 05.2013
Skills
Microsoft Office Suite (Word, Excel, etc)
Specialized hotel software (ASA, Phoenix, Hoasys)
Strong Problem Solver
Organizing and Categorizing
Meticulous attention to detail
Relationship Building
Mail handling
Front and Back Office Management
Passions
- Reading
- Languages
- Fitness
Personal Information
Nationality: Slovakia
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Slovak
Bilingual or Proficient (C2)
Czech
Bilingual or Proficient (C2)
Timeline
Front and Back Office Specialist
Bonfanti Design Hotel
11.2023 - Current
Front Desk & Reservations Coordinator
Hotel Anthony, JHR group Hotels
05.2023 - 10.2023
Reception Junior Manager
Hotel Dolomieu & Residence Nevada
06.2021 - 04.2022
Clothes Shop Assistant
Macciaconi
06.2019 - 03.2020
Tour Leader / Travel Agency
SOLVEX S.R.O
05.2018 - 10.2018
Diploma of Secondary professional school of commerce and Services -
Puchov, Slovak Rep
09.2009 - 05.2013