Summary
Work History
Education
Skills
Languages
Timeline
Generic
Jacopo Longo

Jacopo Longo

La Spezia

Summary

Dynamic Reception Manager with a proven track record at Festival Della Mente, enhancing guest experiences through exceptional customer service and efficient group booking coordination. Expert in leadership and problem-solving abilities, significantly improved operational efficiency and client satisfaction. Diligent worker with solid foundation in reception management. Successfully oversaw front desk operations, ensuring smooth and efficient customer interactions. Demonstrated excellent communication and organizational skills, fostering welcoming environment for guests.

Work History

Reception Manager

Festival Della Mente
08.2022 - 08.2022
  • Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
  • Coordinated group bookings efficiently, working closely with event planners to tailor packages that met client-specific requirements.
  • Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.

Education

High School Diploma -

I.I.S. Cappellini Sauro
La Spezia

Skills

  • Customer service focus
  • Data entry proficiency
  • Guest Relations
  • Strong leadership
  • Greeting and Seating Clients
  • Negotiation
  • Problem-Solving
  • Reliability
  • Critical Thinking
  • Organizational Skills
  • Active Listening
  • Relationship Building
  • Self Motivation
  • Conflict Resolution

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Reception Manager

Festival Della Mente
08.2022 - 08.2022

High School Diploma -

I.I.S. Cappellini Sauro
Jacopo Longo