Jakaila Purify
Sacile
Summary
Dedicated U.S. Air Force veteran with 6+ years of experience in communication, problem-solving, and customer support in high-pressure environments. Proven ability to resolve inquiries, manage records, and deliver empathetic service to diverse individuals. Skilled at working remotely, managing multiple priorities, and ensuring customer satisfaction. Seeking to bring strong interpersonal and technical skills to a Customer Service Representative role.
Overview
10
10
years of professional experience
Work History
Stay-at-Home Mother
Self-Employed
02.2022 - Current
- Managed a household of three children while balancing scheduling, tutoring, and daily responsibilities. Developed strong multitasking, communication, and conflict-resolution skills.
- Coordinated schedules, daily responsibilities, and household operations.
- Provided tutoring and educational support across multiple subjects, improving performance.
- Balanced multiple priorities while maintaining a nurturing and structured environment.
Customer Service & Office Team Lead
U.S. Air Force
01.2019 - 01.2022
- Directed office operations for 165 personnel, delivering customer-focused support, handling inquiries, and ensuring smooth day-to-day operations in a fast-paced environment.
- Supervised daily operations, ensuring timely resolution of inquiries and requests.
- Managed incoming calls, documented issues, and delivered empathetic solutions.
- Coordinated schedules and optimized workflows to enhance service delivery.
- Maintained and communicated policy updates to ensure clarity and compliance.
- Built rapport with personnel by listening, addressing concerns, and fostering trust.
Instructor & Evaluator
U.S. Air Force
01.2019 - 01.2022
- Trained and coached over 100 employees, translating complex information into clear guidance while building confidence, knowledge, and customer-focused communication skills.
- Delivered tailored training and guidance to new employees, ensuring job readiness.
- Created user-friendly training materials to simplify complex processes.
- Provided one-on-one coaching with patience and empathy.
- Boosted satisfaction and productivity by creating a positive learning environment.
Technical Control & Equipment Manager
U.S. Air Force
01.2019 - 01.2022
- Managed $3.2M in technical assets, troubleshooting issues, supporting personnel inquiries, and ensuring reliable operations through accurate documentation and escalation when needed.
- Oversaw and maintained equipment to ensure seamless operations.
- Responded to inquiries, documented technical issues, and provided solutions.
- Escalated complex issues and collaborated with teams to prevent reoccurring problems.
Data Analysis & Surveillance Technician
U.S. Air Force
01.2016 - 01.2022
- Accurately processed and documented sensitive information for over 2,000 cases, ensuring error-free reporting, timely solutions, and consistent performance in both in-person and remote settings.
- Entered and verified critical data with precision under strict deadlines.
- Identified and resolved errors to ensure data accuracy.
- Collaborated within a team while taking ownership of key responsibilities.
- Successfully adapted to remote work during COVID while maintaining high output.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA09.2025
Skills
- Customer Service & Complaint Resolution
- Conflict De-escalation & Empathy
- Verbal & Written Communication
- Problem Solving & Critical Thinking
- Attention to Detail & Documentation
- Remote Work & Time Management
- Technical Proficiency: Microsoft Office, Teams, CRM systems
Websites
References
Available upon request
Timeline
Stay-at-Home Mother
Self-Employed
02.2022 - Current
Customer Service & Office Team Lead
U.S. Air Force
01.2019 - 01.2022
Instructor & Evaluator
U.S. Air Force
01.2019 - 01.2022
Technical Control & Equipment Manager
U.S. Air Force
01.2019 - 01.2022
Data Analysis & Surveillance Technician
U.S. Air Force
01.2016 - 01.2022
Bachelor of Science - Business Administration
Liberty University