Janet Paja

• Acted as primary point of contact for clients, providing personalized guidance and high-level customer service.
• Anticipated client preferences and adapted product offerings to meet market trends and individual needs.
• Managed reservations, orders, and client communications with accuracy and professionalism.
• Developed brand image and visual presentation, ensuring a polished and consistent luxury standard.
• Built long-term relationships with an international clientele through attentive communication and follow-up.
• Demonstrated strong organizational skills, multitasking between operations, marketing, and customer care.

Key skills developed: guest relations, attention to detail, brand representation, communication, service excellence.

• Delivered a refined and welcoming customer experience, representing the brand with professionalism and courtesy.
• Provided detailed product knowledge and personalized recommendations to enhance guest satisfaction.
• Managed opening/closing procedures, cash handling, and inventory control with precision.
• Maintained a calm and polished demeanor during peak hours.
• Built trust-based relationships with customers through empathy and attentive service.

Key skills developed: customer service excellence, sales support, multitasking, professionalism.

• Planned and coordinated events, ensuring smooth operations and high participant satisfaction.
• Managed schedules, registrations, and guest communications with accuracy and efficiency.
• Collaborated with teams to ensure events met quality and service standards.
• Resolved guest needs and unexpected issues promptly and diplomatically.

Key skills developed: organization, teamwork, guest experience management, problem-solving.

• Welcomed and assisted guests in a professional and friendly manner during conferences and events.
• Managed registration desks and guest flow, ensuring efficient check-in and clear communication.
• Provided accurate information about venue spaces and schedules.
• Supported event setup and operations to ensure punctual and seamless execution.

Key skills developed: front-of-house presence, guest assistance, organization, calm under pressure.

• Greeted guests warmly and ensured a positive first and last impression.
• Took orders accurately and delivered food and beverages efficiently.
  Anticipated guest needs and handled requests or concerns with professionalism.
• Maintained cleanliness, organization, and service standards in fast-paced environments.
• Worked closely with team members to ensure smooth service flow.

Key skills developed: hospitality service, guest satisfaction, teamwork, adaptability.

• Supported marketing and promotional activities aligned with brand image and audience expectations.
• Enhanced online visibility and engagement through strategic content and communication.
• Demonstrated creativity combined with strong brand awareness.