Jaqueline Vazquez
FPO
Summary
Attentive Police, Fire, and EMS Dispatcher prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Communications Dispatcher
York County
02.2022 - 07.2023
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Provided on-the-job training and coaching to develop new dispatchers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Bayhost/Event Ambassador
Topgolf
05.2018 - 01.2022
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Criminal Justice Minor in Psychology
University of Maryland Global Campus
Maryland12.2025
Associate of Applied Science - Criminal Justice
Tidewater Community College
Norfolk,Va12.2020
Skills
- Computer-Aided Design (CAD)
- National Law Enforcement Telecommunications System (NLETS)
- Customer Service and Assistance
- Data Entry
- Public Safety
- Sales Expertise
Accomplishments
- Received a letter of recommendation from the director of Emergency Communications
- Received an award of excellence for translating over 500 emergency and non emergency calls in Spanish.
- Received an award for being the top call taker for 2 months in a row.
Certification
- Certificate in Public Safety
- EMD - Emergency Medical Dispatch
- CPR certified
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Emergency Communications Dispatcher
York County
02.2022 - 07.2023
Bayhost/Event Ambassador
Topgolf
05.2018 - 01.2022
Bachelor of Science - Criminal Justice Minor in Psychology
University of Maryland Global Campus
Associate of Applied Science - Criminal Justice
Tidewater Community College
Similar Profiles
Nick WeaverNick Weaver
Directo of Applications at York CountyDirecto of Applications at York County
Kelly RillKelly Rill
Supports Coordinator at York CountySupports Coordinator at York County
TYLER J. SCHECKTYLER J. SCHECK
Paramedic Preceptor at York CountyParamedic Preceptor at York County
Brittany MossBrittany Moss
Administrative Assistant at Cromwell & Associates, LLCAdministrative Assistant at Cromwell & Associates, LLC
Domicus PerdueDomicus Perdue
Logistics Operations and Maintenance Manager at US Marine CorpsLogistics Operations and Maintenance Manager at US Marine Corps