Jasmina Mujacic
Lesmo
Summary
Decisive Supply Chain Supervisor skilled in managing productivity and overall performance of 10-15 team members while meeting business and customer service objectives. Proficient in supplier negotiation and conflict resolution strategies. Strong leadership and organizational talents.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Senior Supply Chain Specialist
ThermoFisher Scientific SpA
09.2022 - Current
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
Team leader customer service
Bridgestone Europe NV/SA
10.2018 - 09.2022
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Trained new personnel regarding company operations, policies and services.
Customer care operator
Bridgestone Europe NV/SA
12.2015 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
Cabin Crew Trainer
Bosnian Wand Airlines
01.2014 - 01.2015
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Provided coaching and mentoring to employees.
Maternity Leave
N/A
12.2010 - 12.2013
International Flight Attendant
NeosAir S.p
11.2007 - 11.2009
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
Accountant Intern
Norimac s.r.l, Cusano Milanino
09.2006 - 09.2007
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
Accountant Intern
Upim /La Rinascente S.p.A
07.2005 - 08.2006
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
- Reviewed and paid vendor invoices monthly.
- Identified system errors and applied established company policies and procedures to resolve issues.
Education
High School Diploma -
Istituto Istruzione Superiore Enrico De Nicola
Sesto San GiovanniSkills
- Attention to Detail
- Flexible and Adaptable
- Active Listening
- Problem-Solving
- Analytical and Critical Thinking
- First Aid/CPR
Reading
I love to read in my mother language (Serbo-Croatian), despite I never learned it in school my parents teched me and the moments I take for myself with this activity are totally relaxing for me.
Languages
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Serbian
Bilingual or Proficient (C2)
Timeline
Senior Supply Chain Specialist
ThermoFisher Scientific SpA
09.2022 - Current
Team leader customer service
Bridgestone Europe NV/SA
10.2018 - 09.2022
Customer care operator
Bridgestone Europe NV/SA
12.2015 - 09.2018
Cabin Crew Trainer
Bosnian Wand Airlines
01.2014 - 01.2015
Maternity Leave
N/A
12.2010 - 12.2013
International Flight Attendant
NeosAir S.p
11.2007 - 11.2009
Accountant Intern
Norimac s.r.l, Cusano Milanino
09.2006 - 09.2007
Accountant Intern
Upim /La Rinascente S.p.A
07.2005 - 08.2006
High School Diploma -
Istituto Istruzione Superiore Enrico De Nicola
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