Jasmine Hafez
Segrate
Summary
Experienced event coordinator and hospitality professional with a proven track record of managing large-scale events, enhancing guest satisfaction and optimizing operational efficiency.
Demonstrates exceptional organizational and planning skills, problem-solving abilities and attention to detail across diverse roles, including B&B management and reservations oversight.
Adept at training staff to deliver service excellence and leveraging market insights to drive revenue growth.
Skilled in time management, adaptability and maintaining a positive attitude under pressure.
Overview
3
3
years of professional experience
Work History
Event Coordinator
With you Agency,ALL4 YOU,Nb Models and others
01.2022 - Current
- Managed small and large scale events, conferences and seminars.
- Maintained close communication with clients and achieving event goals.
- Supervised event happenings and intervened quickly to resolve problems.
- Streamlined registration processes using digital tools.
Restaurant Hostess
Langosteria
09.2024 - 02.2025
- Greeted guests upon arrival, providing a warm welcome and guiding them to their tables.
- Managed waiting list and communicated information to guests about availability of tables, providing exceptional customer service.
B&B Owner
Slv Srls
03.2022 - 10.2024
- Monitored online booking platforms, adjusting pricing and availability to maximise occupancy and revenue.
- Coordinated daily housekeeping duties to guarantee rooms met cleanliness and hygiene regulations.
- Developed comprehensive social media strategy to enhance online presence.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Reservations Manager
Ristorante La Votta di Mare
06.2023 - 10.2023
- Utilised SevenRooms software to keep accurate records of revenue, booking levels, including special requests, and payment details for senior management, aiding in decision-making.
- Handled modifications, cancellations, and special requests with a focus on customer satisfaction.
Education
International Tourism and Hospitality
IULM
Milan, Italy2026
Three-Year Degree - Product Design
Università Unimercatorum
Milan, Italy2024
High school Degree - Architecture
Liceo Artistico Caravaggio
Milan, Italy2020
Skills
- Positive Attitude
- Problem Solving
- Time Management
- Emphatic
- Attention to details
- Organizational and planning skills
- Flexibility and punctuality
Languages
English
Advanced
C1
Arabo
Bilingual or Proficient (C2)
Italiano
Bilingual or Proficient (C2)
Hobbies and interests
I dedicate my free time to my personal growth through readings in psychology,mindset and business.
I am also passionate about foreign languages like Spanish and practicing group and individual sports such as weightlifting, pilates and yoga.
Timeline
Restaurant Hostess
Langosteria
09.2024 - 02.2025
Reservations Manager
Ristorante La Votta di Mare
06.2023 - 10.2023
B&B Owner
Slv Srls
03.2022 - 10.2024
Event Coordinator
With you Agency,ALL4 YOU,Nb Models and others
01.2022 - Current
International Tourism and Hospitality
IULM
High school Degree - Architecture
Liceo Artistico Caravaggio
Three-Year Degree - Product Design
Università Unimercatorum
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