Jason Remschel
Data Analyst
Bergamo
Summary
Dynamic servant sales leader with extensive experience at Royal Caribbean Group, excelling in team management and value-based sales coaching. Proven track record of driving performance improvements, achieving sales results, and enhancing team efficiency. Skilled in data analysis, remote and in-person training, and developing sales enablement content, fostering a collaborative culture that motivates agents to improve and exceed goals.
Overview
11
11
years of professional experience
Work History
Inbound Sales Leader
Royal Caribbean Group
Springfield
04.2018 - 03.2025
- Owned and maintained agent and team-level performance reporting in Excel, analyzing sales conversion, upsell (balcony and suite), and efficiency metrics including Average Handle Time (AHT) and After Call Work (ACW).
- Partnered with department leadership to diagnose, rebuild, and standardize reports and workflows, ensuring accurate, timely, and actionable data delivery for strategic and day-to-day decision-making for sales teams
- Developed and executed behavioral reporting mechanisms to monitor agent utilization of gift items, fostering accountability and identifying misuse patterns for corrective measures
- Performed exploratory data analysis on operational and sales performance data to identify trends, inefficiencies, and improvement opportunities for sales teams
- Administered departmental contests to enhance team engagement and ensured accurate reporting through flyers and scoreboards (Excel, Canva)
- Identified key trends through sales data analysis to streamline and optimize sales operations
Interim Sales Supervisor
Royal Caribbean Group
Springfield
07.2022 - 02.2023
- Supervised sales team performance, enhancing productivity through effective coaching and motivation.
- Developed and implemented sales strategies, leveraging data analysis to drive revenue growth.
- Conducted remote and in-person training sessions, focusing on skill enhancement and product knowledge.
- Managed recruitment process, ensuring alignment with organizational culture and sales goals.
Inbound Sales Agent
Royal Caribbean Group
Springfield
07.2014 - 04.2018
- Developed inbound sales techniques in a fast paced work environment selling cruise vacation packages, including flights, hotels, and add ons to create a one stop solution.
- Achieved top 10 department performance in key metrics (guest satisfaction, conversion, perfect attendance, efficiency).
- Developed strong product knowledge through ongoing research and self-directed learning.
- Overcame customer objections with strategic tools and persuasive negotiation using a consistent sales process.
- Built rapport with customers by demonstrating empathy, patience, and understanding of their needs and motivations.
Education
Music
University of Oregon
Eugene12-2011
Skills
- Excel
- SQL
- PowerBI
- Python
- Cognos Analytics
- Canva
- Sales data analysis
- Sales reporting
- Remote and in-person training and content development
- Team management
- Value based sales coaching
- Performance monitoring
- Sales strategy development
- Hiring and recruitment
Languages
English
Italian
Timeline
Interim Sales Supervisor
Royal Caribbean Group
07.2022 - 02.2023
Inbound Sales Leader
Royal Caribbean Group
04.2018 - 03.2025
Inbound Sales Agent
Royal Caribbean Group
07.2014 - 04.2018
Music
University of Oregon