Jawad Ait Malouk
Bivio Montegelli
Summary
I've been working as a waiter for over three years and have gained experience providing quality service in the restaurant industry.
I still have a lot to learn and I'm ready to take a challenge.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Le Ghiaine
11.2023 - Current
- Managed order accuracy while coordinating with kitchen staff efficiently.
- Handled guest inquiries and concerns promptly, fostering a welcoming atmosphere.
- Collaborated with team members to streamline service delivery during peak hours.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Barista
Hotel Lady Mary***
06.2023 - 09.2023
- Prepared and served high-quality coffee beverages in fast-paced environment.
- Assisted in training new staff on beverage preparation and customer service standards.
- Maintained cleanliness and organization of work area, ensuring compliance with health regulations.
- Operated espresso machines and other equipment to create consistent beverage quality.
- Maintained regular and consistent attendance and punctuality.
School Internship
Hotel Aurelia****s
05.2023 - 06.2023
- Providing prompt, courteous, and accurate table service.
- Clearing tables and the restaurant room
- Setting up the mise en place
- Constant collaboration with the kitchen to ensure fast, quality service
Seasonal Waiter
Hotel Corona***
06.2022 - 09.2022
- Service approach aimed at full customer satisfaction.
- Independent execution of assigned tasks.
- Handle unexpected events and work problems quickly and efficiently
- Change of working hours and locations if necessary
Restaurant Waiter
Trattoria Del Bivio
02.2022 - 05.2022
- Taking orders and transmitting them to the kitchen
- Communicating with customers upon arrivals, escorting them to the tables, and presenting the menu of the day
- Thorough cleaning and refilling of oil, vinegar, spice, and cheese containers.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Education
High School Diploma -
Istituto Di Istruzione Superiore Pellegrino Artusi
Forlimpopoli, Italy06-2024
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Food presentation
- Allergy awareness
- Personal hygiene
- Alcoholic beverage service
Languages
Arabic
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
english
Intermediate (B1)
Timeline
Restaurant Waiter
Le Ghiaine
11.2023 - Current
Barista
Hotel Lady Mary***
06.2023 - 09.2023
School Internship
Hotel Aurelia****s
05.2023 - 06.2023
Seasonal Waiter
Hotel Corona***
06.2022 - 09.2022
Restaurant Waiter
Trattoria Del Bivio
02.2022 - 05.2022
High School Diploma -
Istituto Di Istruzione Superiore Pellegrino Artusi